Atlassian Stride (discontinued) vs. Birdeye

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atlassian Stride (discontinued)
Score 4.8 out of 10
N/A
Atlassian has discontinued Stride. Users are being migrated to Slack.N/A
Birdeye
Score 8.6 out of 10
N/A
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
$299
per month
Pricing
Atlassian Stride (discontinued)Birdeye
Editions & Modules
No answers on this topic
Standard
$299.00
per month
Professional
$399.00
per month
Premium
Custom Pricing
Offerings
Pricing Offerings
Atlassian Stride (discontinued)Birdeye
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsStride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls
More Pricing Information
Community Pulse
Atlassian Stride (discontinued)Birdeye
Top Pros
Top Cons
Features
Atlassian Stride (discontinued)Birdeye
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Stride (discontinued)
8.0
3 Ratings
2% above category average
Birdeye
-
Ratings
Mobile Access9.02 Ratings00 Ratings
Search6.93 Ratings00 Ratings
Best Alternatives
Atlassian Stride (discontinued)Birdeye
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
BrightLocal
BrightLocal
Score 7.7 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Brand24
Brand24
Score 8.5 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Brandwatch
Brandwatch
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian Stride (discontinued)Birdeye
Likelihood to Recommend
4.9
(3 ratings)
8.5
(156 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(2 ratings)
Usability
-
(0 ratings)
9.0
(70 ratings)
Support Rating
-
(0 ratings)
8.2
(69 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Atlassian Stride (discontinued)Birdeye
Likelihood to Recommend
Atlassian
Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
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Birdeye
I think Birdeye is great for businesses that use a CRM system that is able to integrate with Birdeye so that clients are automatically pulled into Birdeye and sent review requests. I would also say this is more suited for businesses that see multiple customers and clients weekly versus businesses that maybe only have one or two clients a month. Ex: Dentist offices get great returns, but contractors/real estate agents may not be as great.
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Pros
Atlassian
  • Stride is great as a chat tool with your team members online.
  • Stride allows us to share documents and files with one another.
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Birdeye
  • Their customer service is always very helpful and ready to give you the personal attention that you require.
  • They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
  • They are constantly innovating and improving their systems with real-time feedback from their customers.
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Cons
Atlassian
  • Dark theme would be nice
  • Better integrations to 1 on 1 chats, some software only works in group/room chat
  • Platform is going away in a few months, so letting it run longer would be nice.
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Birdeye
  • The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
  • Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
  • Birdeye could have more built-in features to create digital content from the reviews.
  • Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
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Likelihood to Renew
Atlassian
No answers on this topic
Birdeye
Birdeye is extremely beneficial in generating new reviews for clients and there is a direct impact on their business from these reviews.
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Usability
Atlassian
No answers on this topic
Birdeye
I think it is very easy to figure out very quickly by just playing around in the dashboard. If you have a question you can reach out to our contacts and they do a very good job of figuring out if or what is the problem and getting back to us fast.
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Support Rating
Atlassian
No answers on this topic
Birdeye
The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.
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Implementation Rating
Atlassian
No answers on this topic
Birdeye
Let Birdeye do what they do
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Alternatives Considered
Atlassian
Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
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Birdeye
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs.
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Return on Investment
Atlassian
  • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
  • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
  • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
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Birdeye
  • My clients have experienced very large increases to overall SEO and SEM traffic after reviews began coming in, this has increased CTR and conversions through ads to generate more revenue than ever before.
  • The old-school gated review processes were wonky and required way to much time with hands-on functionality. With BirdEye the software manages almost all the work, so we can spend less time manually managing reviews.
  • Being able to provide local SEO and reputation management as a service option has increased our overall retainers while driving more growth for our clients. It's a win/win for relatively low investment.
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