What users are saying about
6 Ratings
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Score 4.8 out of 100
9 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Project Management

    8.0

    Stride, from Atlassian (discontinued)

    80%

    Helpshift

    Feature Set Not Supported
    N/A
    Stride, from Atlassian (discontinued) ranks higher in 2/2 features

    Mobile Access

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Search

    6.9
    69%
    3 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Stride, from Atlassian (discontinued)

    Feature Set Not Supported
    N/A
    6.4

    Helpshift

    64%
    Helpshift ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Expert directory

    N/A
    0 Ratings
    3.7
    37%
    4 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    4.6
    46%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    Self Help Community

    Stride, from Atlassian (discontinued)

    Feature Set Not Supported
    N/A
    5.0

    Helpshift

    50%
    Helpshift ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Multi-Channel Help

    Stride, from Atlassian (discontinued)

    Feature Set Not Supported
    N/A
    4.6

    Helpshift

    46%
    Helpshift ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    5.5
    55%
    3 Ratings

    IVR

    N/A
    0 Ratings
    2.7
    27%
    1 Rating

    Social integration

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Email support

    N/A
    0 Ratings
    2.8
    28%
    4 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    4.6
    46%
    2 Ratings

    Attribute Ratings

    • Helpshift is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.9

    Stride, from Atlassian (discontinued)

    49%
    3 Ratings
    9.1

    Helpshift

    91%
    4 Ratings

    Usability

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    9.0

    Helpshift

    90%
    1 Rating

    Support Rating

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    9.1

    Helpshift

    91%
    4 Ratings

    Likelihood to Recommend

    Atlassian

    Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
    Read full review

    Helpshift Inc.

    If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
    Read full review

    Pros

    Atlassian

    • Stride is great as a chat tool with your team members online.
    • Stride allows us to share documents and files with one another.
    Read full review

    Helpshift Inc.

    • Their customer support is very responsive. If they have any problems, they fix them quickly.
    • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
    • It is very user-friendly and easy to manage. The analytics are pretty good as well.
    Read full review

    Cons

    Atlassian

    • Dark theme would be nice
    • Better integrations to 1 on 1 chats, some software only works in group/room chat
    • Platform is going away in a few months, so letting it run longer would be nice.
    Read full review

    Helpshift Inc.

    • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
    • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
    • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
    Read full review

    Pricing Details

    Stride, from Atlassian (discontinued)

    Starting Price

    Editions & Modules

    Stride, from Atlassian (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls

      Helpshift

      Starting Price

      $150 per month issue

      Editions & Modules

      Helpshift editions and modules pricing
      EditionModules
      Starter$150.001
      EnterprisePlease contact Helpshift2
      GrowthPlease contact Helpshift3

      Footnotes

      1. per month Issue
      2. per month Issue
      3. per month Issue

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

      Usability

      Atlassian

      No answers on this topic

      Helpshift Inc.

      Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
      Read full review

      Support Rating

      Atlassian

      No answers on this topic

      Helpshift Inc.

      The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
      Read full review

      Alternatives Considered

      Atlassian

      Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
      Read full review

      Helpshift Inc.

      Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
      Read full review

      Return on Investment

      Atlassian

      • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
      • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
      • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
      Read full review

      Helpshift Inc.

      • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
      • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
      Read full review

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