Stride, from Atlassian (discontinued) vs JivoChat

Likelihood to Recommend

Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms

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Megan Lemons

Inbound Marketing Coordinator

Orbis EducationEducation Management, 201-500 employees

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JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.

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Arpad Szucs

Brand Designer | UI, UX & Visual Designer

WhiteX.DesignDesign, 1-10 employees

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Pros

Stride is great as a chat tool with your team members online.
Stride allows us to share documents and files with one another.

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Verified User

Employee in Marketing

Education Management Company, 201-500 employees

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JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
Its features are concerned this application is the power solution of each and every video conference.

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Samuel-Borris James

Digital support officer

HM Courts & Tribunals Service (HMCTS)Government Administration, 10,001+ employees

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Cons

Dark theme would be nice
Better integrations to 1 on 1 chats, some software only works in group/room chat
Platform is going away in a few months, so letting it run longer would be nice.

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Benjamin Hale

Digital Marketing Analyst

Orbis EducationEducation Management, 51-200 employees

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Sales
service costumer
call center

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Verified User

Administrative Assistant in Social Media

Government Relations Company, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Alternatives Considered

Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.

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Megan Lemons

Inbound Marketing Coordinator

Orbis EducationEducation Management, 201-500 employees

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We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.

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Arpad Szucs

Brand Designer | UI, UX & Visual Designer

WhiteX.DesignDesign, 1-10 employees

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Return on Investment

Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.

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Verified User

Employee in Marketing

Education Management Company, 201-500 employees

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JivoChat is important in promoting the online learning session.
Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.

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Samuel-Borris James

Digital support officer

HM Courts & Tribunals Service (HMCTS)Government Administration, 10,001+ employees

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Stride, from Atlassian (discontinued) vs JivoChat