What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.8 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5 out of 100

Likelihood to Recommend

Stride, from Atlassian (discontinued)

Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
Megan Lemons | TrustRadius Reviewer

Ruby

Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
Julliana Reyes | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Stride, from Atlassian (discontinued)
8.0
Ruby
Mobile Access
Stride, from Atlassian (discontinued)
9.0
Ruby
Search
Stride, from Atlassian (discontinued)
6.9
Ruby

Pros

Stride, from Atlassian (discontinued)

  • Stride is great as a chat tool with your team members online.
  • Stride allows us to share documents and files with one another.
Anonymous | TrustRadius Reviewer

Ruby

  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
Julliana Reyes | TrustRadius Reviewer

Cons

Stride, from Atlassian (discontinued)

  • Dark theme would be nice
  • Better integrations to 1 on 1 chats, some software only works in group/room chat
  • Platform is going away in a few months, so letting it run longer would be nice.
Benjamin Hale | TrustRadius Reviewer

Ruby

  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
Julliana Reyes | TrustRadius Reviewer

Alternatives Considered

Stride, from Atlassian (discontinued)

Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
Megan Lemons | TrustRadius Reviewer

Ruby

We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
Julliana Reyes | TrustRadius Reviewer

Return on Investment

Stride, from Atlassian (discontinued)

  • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
  • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
  • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
Anonymous | TrustRadius Reviewer

Ruby

  • Increased efficiency.
  • NEGATIVE ROI.
Julliana Reyes | TrustRadius Reviewer

Pricing Details

Stride, from Atlassian (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stride, from Atlassian (discontinued) Editions & Modules

Additional Pricing Details
Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls

Ruby

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Ruby Editions & Modules

Edition
Chat Ruby 10$1291
Chat Ruby 30$2991
Chat Ruby 50$4691
Call Ruby 100$3191
Call Ruby 200$5991
Call Ruby 350$9991
Call Ruby 500$1,3991
  1. monthly
Additional Pricing Details
Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399

Rating Summary

Likelihood to Recommend

Stride, from Atlassian (discontinued)
4.9
Ruby
5.0

Add comparison