What users are saying about
6 Ratings
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Score 4.8 out of 100
1 Rating
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Score 5 out of 100

Feature Set Ratings

    Project Management

    8.0

    Stride, from Atlassian (discontinued)

    80%

    Ruby

    Feature Set Not Supported
    N/A
    Stride, from Atlassian (discontinued) ranks higher in 2/2 features

    Mobile Access

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Search

    6.9
    69%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Ruby Virtual Receptionist Services is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.9

    Stride, from Atlassian (discontinued)

    49%
    3 Ratings
    5.0

    Ruby

    50%
    1 Rating

    Likelihood to Recommend

    Stride, from Atlassian (discontinued)

    Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
    Megan Lemons | TrustRadius Reviewer

    Ruby

    Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
    Julliana Reyes | TrustRadius Reviewer

    Pros

    Stride, from Atlassian (discontinued)

    • Stride is great as a chat tool with your team members online.
    • Stride allows us to share documents and files with one another.
    Anonymous | TrustRadius Reviewer

    Ruby

    • Call-out request "personal assistant services."
    • Ruby Receptionist app.
    Julliana Reyes | TrustRadius Reviewer

    Cons

    Stride, from Atlassian (discontinued)

    • Dark theme would be nice
    • Better integrations to 1 on 1 chats, some software only works in group/room chat
    • Platform is going away in a few months, so letting it run longer would be nice.
    Benjamin Hale | TrustRadius Reviewer

    Ruby

    • Clarity in billing.
    • Shortened hold times.
    • Less transfer time from call to receptionist (between English and Spanish).
    • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
    Julliana Reyes | TrustRadius Reviewer

    Pricing Details

    Stride, from Atlassian (discontinued)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Stride, from Atlassian (discontinued) Editions & Modules

    Additional Pricing Details
    Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls

    Ruby

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    $129 per month

    Ruby Editions & Modules

    Edition
    Chat Ruby 10$1291
    Chat Ruby 30$2991
    Chat Ruby 50$4691
    Call Ruby 100$3191
    Call Ruby 200$5991
    Call Ruby 350$9991
    Call Ruby 500$1,3991
    1. monthly
    Additional Pricing Details
    Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399

    Alternatives Considered

    Stride, from Atlassian (discontinued)

    Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
    Megan Lemons | TrustRadius Reviewer

    Ruby

    We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
    Julliana Reyes | TrustRadius Reviewer

    Return on Investment

    Stride, from Atlassian (discontinued)

    • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
    • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
    • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
    Anonymous | TrustRadius Reviewer

    Ruby

    • Increased efficiency.
    • NEGATIVE ROI.
    Julliana Reyes | TrustRadius Reviewer

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