Atlassian Stride (discontinued) vs. Ruby Virtual Receptionist Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atlassian Stride (discontinued)
Score 4.8 out of 10
N/A
Atlassian has discontinued Stride. Users are being migrated to Slack.N/A
Ruby
Score 10.0 out of 10
N/A
Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.
$129
per month
Pricing
Atlassian Stride (discontinued)Ruby Virtual Receptionist Services
Editions & Modules
No answers on this topic
Chat Ruby 10
$129
monthly
Chat Ruby 30
$299
monthly
Call Ruby 100
$319
monthly
Chat Ruby 50
$469
monthly
Call Ruby 200
$599
monthly
Call Ruby 350
$999
monthly
Call Ruby 500
$1,399
monthly
Offerings
Pricing Offerings
Atlassian Stride (discontinued)Ruby
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsStride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound callsBundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399
More Pricing Information
Community Pulse
Atlassian Stride (discontinued)Ruby Virtual Receptionist Services
Top Pros

No answers on this topic

Top Cons
Features
Atlassian Stride (discontinued)Ruby Virtual Receptionist Services
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Stride (discontinued)
8.0
3 Ratings
2% above category average
Ruby Virtual Receptionist Services
-
Ratings
Mobile Access9.02 Ratings00 Ratings
Search6.93 Ratings00 Ratings
Best Alternatives
Atlassian Stride (discontinued)Ruby Virtual Receptionist Services
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 8.9 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10

No answers on this topic

Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian Stride (discontinued)Ruby Virtual Receptionist Services
Likelihood to Recommend
4.9
(3 ratings)
5.0
(1 ratings)
User Testimonials
Atlassian Stride (discontinued)Ruby Virtual Receptionist Services
Likelihood to Recommend
Atlassian
Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
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Ruby Receptionists, Inc
Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
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Pros
Atlassian
  • Stride is great as a chat tool with your team members online.
  • Stride allows us to share documents and files with one another.
Read full review
Ruby Receptionists, Inc
  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
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Cons
Atlassian
  • Dark theme would be nice
  • Better integrations to 1 on 1 chats, some software only works in group/room chat
  • Platform is going away in a few months, so letting it run longer would be nice.
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Ruby Receptionists, Inc
  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
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Alternatives Considered
Atlassian
Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
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Ruby Receptionists, Inc
We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
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Return on Investment
Atlassian
  • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
  • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
  • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
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Ruby Receptionists, Inc
  • Increased efficiency.
  • NEGATIVE ROI.
Read full review
ScreenShots