6 Ratings
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Score 4.8 out of 100
10 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Stride, from Atlassian (discontinued)

Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
Megan Lemons | TrustRadius Reviewer

Verint Community (Telligent)

The Verint Community we have is well suited to our clients in that they are willing to share knowledge and build knowledge on the platform. The one area we see complaints are the default email notifications. These are expected on a social networking site, but not so much on a support site like ours.
Lauri Travis | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Stride, from Atlassian (discontinued)
8.0
Verint Community (Telligent)
Mobile Access
Stride, from Atlassian (discontinued)
9.0
Verint Community (Telligent)
Search
Stride, from Atlassian (discontinued)
6.9
Verint Community (Telligent)

Pros

Stride, from Atlassian (discontinued)

  • Stride is great as a chat tool with your team members online.
  • Stride allows us to share documents and files with one another.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
Anonymous | TrustRadius Reviewer

Cons

Stride, from Atlassian (discontinued)

  • Dark theme would be nice
  • Better integrations to 1 on 1 chats, some software only works in group/room chat
  • Platform is going away in a few months, so letting it run longer would be nice.
Benjamin Hale | TrustRadius Reviewer

Verint Community (Telligent)

  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Stride, from Atlassian (discontinued)

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

Stride, from Atlassian (discontinued)

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
Anonymous | TrustRadius Reviewer

Support Rating

Stride, from Atlassian (discontinued)

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

Stride, from Atlassian (discontinued)

Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
Megan Lemons | TrustRadius Reviewer

Verint Community (Telligent)

As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
Lisa Allison | TrustRadius Reviewer

Return on Investment

Stride, from Atlassian (discontinued)

  • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
  • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
  • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Increased efficiency.
  • Support Queue reductions.
  • New clients expect to network with other clients so the Verint Community has become a sales differentiator in many cases.
Lauri Travis | TrustRadius Reviewer

Pricing Details

Stride, from Atlassian (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Stride, from Atlassian (discontinued)
4.9
Verint Community (Telligent)
8.9

Likelihood to Renew

Stride, from Atlassian (discontinued)
Verint Community (Telligent)
10.0

Usability

Stride, from Atlassian (discontinued)
Verint Community (Telligent)
8.7

Support Rating

Stride, from Atlassian (discontinued)
Verint Community (Telligent)
8.3

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