6 Ratings
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Score 4.8 out of 100
8 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Project Management

    8.0

    Stride, from Atlassian (discontinued)

    80%

    Vision Helpdesk

    Feature Set Not Supported
    N/A
    Stride, from Atlassian (discontinued) ranks higher in 2/2 features

    Mobile Access

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Search

    6.9
    69%
    3 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Stride, from Atlassian (discontinued)

    Feature Set Not Supported
    N/A
    6.8

    Vision Helpdesk

    68%
    Vision Helpdesk ranks higher in 4/4 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Self Help Community

    Stride, from Atlassian (discontinued)

    Feature Set Not Supported
    N/A
    5.0

    Vision Helpdesk

    50%
    Vision Helpdesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Multi-Channel Help

    Stride, from Atlassian (discontinued)

    Feature Set Not Supported
    N/A
    7.0

    Vision Helpdesk

    70%
    Vision Helpdesk ranks higher in 4/4 features

    Customer portal

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Social integration

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Email support

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Vision Helpdesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.9

    Stride, from Atlassian (discontinued)

    49%
    3 Ratings
    5.0

    Vision Helpdesk

    50%
    4 Ratings

    Likelihood to Renew

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    9.1

    Vision Helpdesk

    91%
    1 Rating

    Usability

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    8.2

    Vision Helpdesk

    82%
    1 Rating

    Support Rating

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    6.0

    Vision Helpdesk

    60%
    4 Ratings

    Implementation Rating

    Stride, from Atlassian (discontinued)

    N/A
    0 Ratings
    9.1

    Vision Helpdesk

    91%
    2 Ratings

    Likelihood to Recommend

    Atlassian

    Stride works well for those looking for just a communication tool. However, there are a lot of similar programs out there that offer more interesting features without being overwhelming. The simplicity works for and against Stride. Smaller groups would find Stride useful, especially if they are not concerned with the public rooms
    Read full review

    Vision Helpdesk

    I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.
    Read full review

    Pros

    Atlassian

    • Stride is great as a chat tool with your team members online.
    • Stride allows us to share documents and files with one another.
    Read full review

    Vision Helpdesk

    • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
    • Good-looking, with good visualisation and usability dashboard.
    • Ticket transfer between support users, comments, ticket printing.
    • The best price and functionality, comparing to other help desks.
    • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
    Read full review

    Cons

    Atlassian

    • Dark theme would be nice
    • Better integrations to 1 on 1 chats, some software only works in group/room chat
    • Platform is going away in a few months, so letting it run longer would be nice.
    Read full review

    Vision Helpdesk

    • Chat feature.
    • Remote desktop.
    • Get more integration with other software and Mobile apps.
    Read full review

    Pricing Details

    Stride, from Atlassian (discontinued)

    Starting Price

    Editions & Modules

    Stride, from Atlassian (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Stride Free includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) File sharing & 5GB storage 10 apps or bots Message history up to 25K messages Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Stride Standard includes: Unlimited users Unlimited group chat rooms Unlimited direct messaging Built-in collaboration tools (Actions & Decisions) Unlimited file sharing & storage Unlimited apps and bots Unlimited message history Stride Meetings Unlimited 1-1 and group video meetings Desktop, mobile, and phone dial-in access Screen sharing Remote desktop control Outbound calls

      Vision Helpdesk

      Starting Price

      $8 per month

      Editions & Modules

      Vision Helpdesk editions and modules pricing
      EditionModules
      Starter Help Desk$81
      Pro Help Desk$162
      Satellite Help Desk$203
      Starter Help Desk$124
      Satellite Help Desk$245
      Pro Service Desk$326
      Ent Service Desk$327
      Pro Service Desk$248
      Ent Service Desk$489
      Pro Help Desk$2010

      Footnotes

      1. per month per seat
      2. per month per seat
      3. per month per seat
      4. per month per seat
      5. per month per seat
      6. per month per seat
      7. per month per seat
      8. per month per seat
      9. per month per seat
      10. per month per seat

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atlassian

      No answers on this topic

      Vision Helpdesk

      For us it's really best solution.
      Read full review

      Usability

      Atlassian

      No answers on this topic

      Vision Helpdesk

      Really simple, good-looking interface, many features and customizations
      Read full review

      Support Rating

      Atlassian

      No answers on this topic

      Vision Helpdesk

      Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
      Read full review

      Alternatives Considered

      Atlassian

      Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.
      Read full review

      Vision Helpdesk

      Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
      Read full review

      Return on Investment

      Atlassian

      • Stride helps with keeping your email inbox cleaner and more organized. More conversational messages can be done through Stride leaving our emails less cluttered and finding emails easier.
      • Stride assists with keeping a record of all your past conversations with all team members. Referring to previous communications help us keep track of current statuses of projects.
      • Stride helps us keep track of documents we've shared in the past with the team and retrieve them if we need to refer back to them later.
      Read full review

      Vision Helpdesk

      • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
      • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
      • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
      Read full review

      Screenshots

      Add comparison