Atos Unify OpenScape Contact Center Suite vs. NICE CXone
Atos Unify OpenScape Contact Center Suite vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Atos Unify OpenScape Contact Center Suite | N/A | The Unify OpenScape Contact Center Suite from Atos presents a contact center automation platform, and supporting applications. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Atos Unify OpenScape Contact Center Suite | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Atos Unify OpenScape Contact Center Suite | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Atos Unify OpenScape Contact Center Suite | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Atos Unify OpenScape Contact Center Suite | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (24 ratings) |
Usability | - (0 ratings) | 8.4 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Atos Unify OpenScape Contact Center Suite | NICE CXone | |
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Likelihood to Recommend | Atos No answers on this topic | NICE Systems |
Pros | Atos No answers on this topic | NICE Systems |
Cons | Atos No answers on this topic | NICE Systems |
Likelihood to Renew | Atos No answers on this topic | NICE Systems |
Usability | Atos No answers on this topic | NICE Systems |
Reliability and Availability | Atos No answers on this topic | NICE Systems |
Performance | Atos No answers on this topic | NICE Systems |
Support Rating | Atos No answers on this topic | NICE Systems |
In-Person Training | Atos No answers on this topic | NICE Systems |
Online Training | Atos No answers on this topic | NICE Systems |
Implementation Rating | Atos No answers on this topic | NICE Systems |
Alternatives Considered | Atos No answers on this topic | NICE Systems |
Scalability | Atos No answers on this topic | NICE Systems |
Return on Investment | Atos No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |