Attentive Mobile vs. Dotdigital

I genuinely enjoy working with the Attentive platform due to its user-friendly design and the hands-on support provided by their team. Over the years, we've implemented various strategies to enhance our profile performance and have experienced remarkable growth through the use of AI Pro and the recommended customer journeys.

Incentivized

DotDigital has a drag-and-drop email builder and many good templates. Using automation, I was able to send out emails with ease. During the onboarding process, you will also be able to speak with real people. We use it to create modern and engaging emails for customers, whether abandoned cart or post-purchase. It has excellent reporting modules, but it lacks a few fundamentals, which can be frustrating. As a whole, the partnership has been a success so far.

Incentivized

• The support team we work with are really knowledgeable and helpful.
• Campaign set up and scheduling is extremely easy.
• The platform is constantly updating with new features.
• Reporting is very easy to pull.

Incentivized

• Email Campaigns are simple and easy to crease
• We use the SMS to alert our customers to any technical issues
• Good support from account managers

Incentivized

• More communication on ways to improve
• More structure on calls with our account manager
• More clarity on insights and new ideas

Incentivized

• Out of the box API connections

Incentivized

The platform is incredibly user-friendly, making navigation and data retrieval effortless. I particularly appreciate the integration of AI, which enhances messaging, audience targeting, and engagement-based suppressions. While I’d welcome any new enhancements, the platform is already well-structured and highly effective.

Incentivized

Very easy to use. The platform simplifies email marketing with clear navigation, automated workflows, and powerful segmentation tools. The platform’s seamless integration with our CRM system and detailed analytics make managing campaigns straightforward and efficient for users of all levels. We have multiple users across the business who find it very easy to navigate

Incentivized

Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.

Incentivized

While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.

Incentivized

DotDigital's platform is simple to use for essential email marketing campaigns. Setting up Programs (action-driven automation) is simple. It gives you the ability to design stunning campaigns with a wide range of customizability. To better understand our customer base, it analyzes each email sent out. In every situation, the support team has been responsive and helpful.

Incentivized

• After switching to Attentive Mobile we were able to launch several new journeys and make improvements to others that had large positive impact on our marketing journey revenue and click rates YoY.
• We were able to easily launch an SMS program that collected over 100k subscribers in one year.
• We were able to easily A/B test in our journeys to increase revenue.

Incentivized

• Email is our strongest performing channel

Incentivized