What users are saying about
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94 Ratings
9 Ratings
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Score 7.8 out of 100

Avaya OneCloud UCaaS

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94 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    6.4

    Avaya OneCloud UCaaS

    64%
    Avaya OneCloud UCaaS ranks higher in 2/2 features

    High quality audio

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    High quality video

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Screen Sharing

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    7.3

    Avaya OneCloud UCaaS

    73%
    Avaya OneCloud UCaaS ranks higher in 1/1 features

    Desktop sharing

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Online Meetings / Events

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    9.1

    Avaya OneCloud UCaaS

    91%
    Avaya OneCloud UCaaS ranks higher in 2/2 features

    Calendar integration

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Meeting initiation

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Online Events Collaboration

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    9.1

    Avaya OneCloud UCaaS

    91%
    Avaya OneCloud UCaaS ranks higher in 1/1 features

    Live chat

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Online Events Security

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    9.1

    Avaya OneCloud UCaaS

    91%
    Avaya OneCloud UCaaS ranks higher in 1/1 features

    Participant roles & permissions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Cloud PBX

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    8.8

    Avaya OneCloud UCaaS

    88%
    Avaya OneCloud UCaaS ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Call Management

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    9.2

    Avaya OneCloud UCaaS

    92%
    Avaya OneCloud UCaaS ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Call recording

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Call park

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Call screening

    N/A
    0 Ratings
    8.4
    84%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    Mobile apps

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    9.9

    Avaya OneCloud UCaaS

    99%
    Avaya OneCloud UCaaS ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Attribute Ratings

    • AudioCodes Mediant Enterprise Session Border Controllers (E-SBCs) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    AudioCodes Mediant SBCs

    100%
    1 Rating
    9.8

    Avaya OneCloud UCaaS

    98%
    31 Ratings

    Usability

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    9.3

    Avaya OneCloud UCaaS

    93%
    4 Ratings

    Availability

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    9.7

    Avaya OneCloud UCaaS

    97%
    3 Ratings

    Performance

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    9.5

    Avaya OneCloud UCaaS

    95%
    3 Ratings

    Support Rating

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    9.8

    Avaya OneCloud UCaaS

    98%
    29 Ratings

    Contract Terms and Pricing Model

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    9.1

    Avaya OneCloud UCaaS

    91%
    3 Ratings

    Professional Services

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    9.6

    Avaya OneCloud UCaaS

    96%
    2 Ratings

    Likelihood to Recommend

    AudioCodes

    The E-SBC works well in situations where you are working with multiple carriers and/or multiple phone systems and need to route either by IP, sender info or inbound phone numbers.
    I find that companies that require faxing to go through the E-SBC seem to be a little less stable than competitor devices.
    Read full review

    Avaya

    On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
    Read full review

    Pros

    AudioCodes

    • High capacity for call volume in a chassis with a low rack space requirement makes this gateway a great solution especially when you need more than one!
    • The ability to have redundant interfaces to the carrier, the network & redundant power supplies, makes these devices perfect for disaster recovery planning.
    • Ease of configuration via GUI without having specific CLI experience makes it a pleasure to implement the AudioCodes E-SBC with various circuit types. The GUI is particularly helpful when you are about to add a parameter that is incorrect and the device changes the color to let you know.
    • The low price tag compared to other brands, helps customers easily deploy these gateways to more sites with less cost overhead than others.
    • The SBC/firewall capabilities of these devices make it very simple to allow or block traffic from specific IP's or proxy groups
    • AudioCodes support is fantastic. They are helpful to diagnose issues even after it becomes clear that the problem is outside the device and with the carrier or network.
    Read full review

    Avaya

    • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
    • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
    • Link and file sharing with other participants.
    • Chat with all participants and individual.
    Read full review

    Cons

    AudioCodes

    • I believe the help files need to have more information about why certain options should be used rather than just a list of possible choices. Some choices obviously require a wealth of information or experience, but having just a bit more info in the help file would save research time.
    • I'd like to see a user side option to be able to ping and trace route testing without having to be in another admin interface.
    • The message log function is great for watching SIP packets stream but needs more options for pausing to capture when there are a lot of calls coming through.
    • In my opinion, the route tables & configurations for proxies and groups need some massaging. The normal config options could be placed on one screen and then have a choice to go to "extended" mode for less-used items. This would make implementation faster as there are so many options now that it can be hard to see the few that are needed for general configuration.
    • I would love to see a screen that would allow the formation of a "SIP Ladder" where you could enter a source and/or destination IP and have the gateway show you the communication rather than pouring through logs. This is something that various carriers and even Wireshark are doing now but it would be great to have this option from the gateway's perspective as it would make it easier to compare with the outside traffic diagrams without having a senior network tech having to help.
    Read full review

    Avaya

    • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
    • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
    Read full review

    Pricing Details

    AudioCodes Mediant SBCs

    Starting Price

    Editions & Modules

    AudioCodes Mediant SBCs editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Avaya OneCloud UCaaS

      Starting Price

      Editions & Modules

      Avaya OneCloud UCaaS editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Usability

        AudioCodes

        No answers on this topic

        Avaya

        Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
        Read full review

        Reliability and Availability

        AudioCodes

        No answers on this topic

        Avaya

        We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
        Read full review

        Performance

        AudioCodes

        No answers on this topic

        Avaya

        The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
        Read full review

        Support Rating

        AudioCodes

        No answers on this topic

        Avaya

        The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
        Read full review

        Alternatives Considered

        AudioCodes

        AudioCodes E-SBC's are preferred for use with our VOIP customers due to their ability to scale up and interface with multiple networks in a single chassis for far less than other competitors. We have found that the AudioCodes devices routinely come with more power at the base level than others as well.
        Read full review

        Avaya

        I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
        Read full review

        Contract Terms and Pricing Model

        AudioCodes

        No answers on this topic

        Avaya

        The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
        Read full review

        Return on Investment

        AudioCodes

        • Positive - My company has been able to retain business due to the low cost of the AudioCodes devices when compared to the other brands that some customers purchase through other vendors.
        • Positive - RMA is easy when it appears a card or module might be at issue, AudioCodes support is speedy to replace which grows customer confidence.
        • The ability to order, assemble, configure and ship multiple units to replace aged or failing gateways allowed us to impress the customer and gain more business.
        • The reliability of the devices with very lengthy up-time and little to no reboots has impressed customers greatly.
        Read full review

        Avaya

        • Single number reach has helped our operations team to be connected anytime required.
        • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
        • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
        • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
        Read full review

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