Aurea CRM vs. Contactability

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aurea CRM
Score 6.9 out of 10
N/A
Aurea CRM is a comprehensive customer relationship management solution that is designed to enable companies to drive customer engagement tools deep into their sales organization. The vendor says with end-to-end capabilities for sales and marketing, this solution provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines, and key performance indicators so companies can set priorities and make informed decisions. The vendor’s value proposition is that the…N/A
Contactability
Score 7.0 out of 10
N/A
Contactability is a multi-channel marketing platform which automates the lead conversion process.
$149
per month
Pricing
Aurea CRMContactability
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Aurea CRMContactability
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Aurea CRMContactability
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Aurea CRM
8.6
1 Ratings
10% above category average
Contactability
6.3
1 Ratings
21% below category average
Customer data management / contact management9.01 Ratings6.01 Ratings
Workflow management8.01 Ratings7.01 Ratings
Territory management8.01 Ratings7.01 Ratings
Opportunity management9.01 Ratings7.01 Ratings
Quote & order management8.01 Ratings6.01 Ratings
Interaction tracking9.01 Ratings7.01 Ratings
Channel / partner relationship management9.01 Ratings6.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.01 Ratings
Contract management00 Ratings5.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Aurea CRM
7.0
1 Ratings
10% below category average
Contactability
6.0
1 Ratings
25% below category average
Lead management7.01 Ratings6.01 Ratings
Email marketing00 Ratings6.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Aurea CRM
8.5
1 Ratings
11% above category average
Contactability
6.7
1 Ratings
13% below category average
Task management8.01 Ratings6.01 Ratings
Reporting9.01 Ratings7.01 Ratings
Billing and invoicing management00 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Aurea CRM
6.3
1 Ratings
19% below category average
Contactability
6.3
1 Ratings
19% below category average
Forecasting6.01 Ratings6.01 Ratings
Pipeline visualization4.01 Ratings7.01 Ratings
Customizable reports9.01 Ratings6.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Aurea CRM
8.5
1 Ratings
10% above category average
Contactability
7.0
1 Ratings
9% below category average
Custom fields8.01 Ratings7.01 Ratings
Custom objects9.01 Ratings8.01 Ratings
Scripting environment00 Ratings6.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Aurea CRM
1.0
1 Ratings
153% below category average
Contactability
6.0
1 Ratings
22% below category average
Mobile access1.01 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Aurea CRM
-
Ratings
Contactability
4.3
1 Ratings
55% below category average
Case management00 Ratings4.01 Ratings
Call center management00 Ratings5.01 Ratings
Help desk management00 Ratings4.01 Ratings
Security
Comparison of Security features of Product A and Product B
Aurea CRM
-
Ratings
Contactability
6.5
1 Ratings
26% below category average
Single sign-on capability00 Ratings7.01 Ratings
Role-based user permissions00 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Aurea CRM
-
Ratings
Contactability
7.0
1 Ratings
5% below category average
Social data00 Ratings6.01 Ratings
Social engagement00 Ratings8.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Aurea CRM
-
Ratings
Contactability
7.0
1 Ratings
5% below category average
Marketing automation00 Ratings6.01 Ratings
Compensation management00 Ratings8.01 Ratings
Best Alternatives
Aurea CRMContactability
Small Businesses
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
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User Ratings
Aurea CRMContactability
Likelihood to Recommend
7.0
(1 ratings)
7.0
(1 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Aurea CRMContactability
Likelihood to Recommend
Aurea
I have prepared deeply detailed customised queries to prepare detailed customer reports including markets, segments, classifications and potentials to present to our company management which have been highly appreciated. So, it was well suited in that case. Since I'm traveling a lot for customer visit activities, I frequently need to use it as mobile but it's slightly nightmarish to use its unfriendly search function as well as very slow loading speeds. So, it's less appropriate in that case.
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Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
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Pros
Aurea
  • customised and detailed query preparation
  • offer creation
  • creation of detailed activity reports
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Contactability
  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
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Cons
Aurea
  • slightly complex user interface and menu items
  • very slow loading speeds particularly for mobile smartphone use
  • missing information for current or next steps of the menu while typing or entering something
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Contactability
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
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Usability
Aurea
Since it's providing useful features, I like to use Aurea CRM on my company PC at the office for my daily activities. However, we are in highly digital age via mobile devices particularly smart phones and we need to use softwares even in mobility which is highly weak feature of Aurea CRM and needs to be improved as soon as possible.
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Contactability
No answers on this topic
Support Rating
Aurea
I'm not getting in touch directly with Aurea CRM support team member because they have trained our company's IT team members that are in direct contact with Aurea CRM support channel. As far as I know, the overall support for Aurea CRM is quite good and highly prompt in a professional way.
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Contactability
No answers on this topic
Alternatives Considered
Aurea
I didn't select Aurea CRM myself. Since our company is global, our headquarter has selected Aurea CRM after certain years of old Oracle based Crm use. As far as I know the old one was having some weaknesses about reporting, analysing via queries, lack of marketing activies etc. That's why our top management has selected Aurea CRM for a better solution which I highly agree with it except terrible mobile use.
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Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
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Return on Investment
Aurea
  • positive impact for efficiency of indoor sales activies
  • positive impact for better report preparation
  • negative impact for mobile use
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Contactability
  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
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ScreenShots

Aurea CRM Screenshots

Screenshot of