What users are saying about
8 Ratings
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Score 5 out of 100
3 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Azure Logic Apps

Azure Logic Apps are a very powerful platform once you get your head wrapped around what they can really do. It is best not to go into them thinking of it as the total solution. Think of them as small tasks that can be chained together by other Azure Logic Apps or other custom applications to create the whole solution to the problem.
Kyle Kochtan | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Azure Logic Apps
Dashboards
Aurea CX Platform
6.0
Azure Logic Apps
Standard reports
Aurea CX Platform
6.0
Azure Logic Apps
Custom reports
Aurea CX Platform
4.0
Azure Logic Apps

Process Engine

Aurea CX Platform
5.8
Azure Logic Apps
Process designer
Aurea CX Platform
6.0
Azure Logic Apps
Process simulation
Aurea CX Platform
7.0
Azure Logic Apps
Business rules engine
Aurea CX Platform
5.0
Azure Logic Apps
SOA support
Aurea CX Platform
5.0
Azure Logic Apps
Process player
Aurea CX Platform
7.0
Azure Logic Apps
Model execution
Aurea CX Platform
5.0
Azure Logic Apps

Collaboration

Aurea CX Platform
4.0
Azure Logic Apps
Social collaboration tools
Aurea CX Platform
4.0
Azure Logic Apps

Content Management Capabilties

Aurea CX Platform
4.0
Azure Logic Apps
Content management
Aurea CX Platform
4.0
Azure Logic Apps

Cloud Data Integration

Aurea CX Platform
Azure Logic Apps
8.5
Pre-built connectors
Aurea CX Platform
Azure Logic Apps
9.0
Connector modification
Aurea CX Platform
Azure Logic Apps
9.0
Support for real-time and batch integration
Aurea CX Platform
Azure Logic Apps
9.0
Data quality services
Aurea CX Platform
Azure Logic Apps
8.0
Data security features
Aurea CX Platform
Azure Logic Apps
8.0
Monitoring console
Aurea CX Platform
Azure Logic Apps
8.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Azure Logic Apps

  • We use it for an email connector to a function app and as a way to move items into a storage account.
  • We use it as a way to preprocess information before it goes into function app or a SharePoint site.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Azure Logic Apps

  • Better explanation of all the features that you have available
  • Better documentation as it is a new platform
  • More start up projects to give users an idea of the power of the logic app
Kyle Kochtan | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

Azure Logic Apps

Azure Logic Apps 8.0
Based on 2 answers
Azure Logic Apps is a quite handy tool for your toolbox as it integrates very easily with other MS products. It also has a lot of features that allows it to be easily deployed and updated via JSON and can be torn down and brought back up in different accounts quickly.
Anonymous | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Azure Logic Apps

Azure Logic Apps 7.5
Based on 2 answers
Azure Logic Apps are backed by Azure and Microsoft. There is a wealth of information on the internet about both of these platforms. In addition to this Microsoft has a huge bush to using this platform and have offered many solutions and support options to the user. The only drawback is that it is a fairly new platform so the 3rd party information tends to be lacking.
Kyle Kochtan | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Azure Logic Apps

Microsoft Logic Apps is much more enterprise-ready. With our company being more invested in Microsoft, this was a no brainer for us to leverage the tool. Its ease of use and scalability makes it a good choice for an enterprise workload.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Azure Logic Apps

  • Azure Logic Apps have had a great ROI as we have them automating tasks that used to be manual
  • Azure Logic Apps can sometimes take a while to build as you get "caught in the weeds"
  • Debugging can sometimes lead you down a rabbit hole and cost time
Kyle Kochtan | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Azure Logic Apps

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure Logic Apps Editions & Modules

Edition
Actions$0.0000251
Standard Connector$0.0000251
Enterprise Connector$0.0011
Integration Account - Basic$0.422
Integration Account - Standard$1.372
  1. per execution
  2. per hour
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Azure Logic Apps
8.5

Usability

Aurea CX Platform
Azure Logic Apps
8.0

Support Rating

Aurea CX Platform
Azure Logic Apps
7.5

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