8 Ratings
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Score 5 out of 100
17 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Barracuda Managed Workplace RMM

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Barracuda Managed Workplace RMM
Dashboards
Aurea CX Platform
6.0
Barracuda Managed Workplace RMM
Standard reports
Aurea CX Platform
6.0
Barracuda Managed Workplace RMM
Custom reports
Aurea CX Platform
4.0
Barracuda Managed Workplace RMM

Process Engine

Aurea CX Platform
5.8
Barracuda Managed Workplace RMM
Process designer
Aurea CX Platform
6.0
Barracuda Managed Workplace RMM
Process simulation
Aurea CX Platform
7.0
Barracuda Managed Workplace RMM
Business rules engine
Aurea CX Platform
5.0
Barracuda Managed Workplace RMM
SOA support
Aurea CX Platform
5.0
Barracuda Managed Workplace RMM
Process player
Aurea CX Platform
7.0
Barracuda Managed Workplace RMM
Model execution
Aurea CX Platform
5.0
Barracuda Managed Workplace RMM

Collaboration

Aurea CX Platform
4.0
Barracuda Managed Workplace RMM
Social collaboration tools
Aurea CX Platform
4.0
Barracuda Managed Workplace RMM

Content Management Capabilties

Aurea CX Platform
4.0
Barracuda Managed Workplace RMM
Content management
Aurea CX Platform
4.0
Barracuda Managed Workplace RMM

Monitoring Tasks

Aurea CX Platform
Barracuda Managed Workplace RMM
8.6
Remote monitoring
Aurea CX Platform
Barracuda Managed Workplace RMM
8.5
Network device monitoring
Aurea CX Platform
Barracuda Managed Workplace RMM
8.2
Multiple Server Monitoring
Aurea CX Platform
Barracuda Managed Workplace RMM
9.2
Multi-device monitoring
Aurea CX Platform
Barracuda Managed Workplace RMM
9.2
Automated alerts and notifications
Aurea CX Platform
Barracuda Managed Workplace RMM
8.0

Management Tasks

Aurea CX Platform
Barracuda Managed Workplace RMM
7.2
Patch Management
Aurea CX Platform
Barracuda Managed Workplace RMM
6.3
Service configuration management
Aurea CX Platform
Barracuda Managed Workplace RMM
6.5
Software and hardware inventory
Aurea CX Platform
Barracuda Managed Workplace RMM
8.1
Policy-based automation
Aurea CX Platform
Barracuda Managed Workplace RMM
7.8

Reporting

Aurea CX Platform
Barracuda Managed Workplace RMM
7.1
Performance data reports
Aurea CX Platform
Barracuda Managed Workplace RMM
7.5
Customizable reporting
Aurea CX Platform
Barracuda Managed Workplace RMM
7.8
Data visualization
Aurea CX Platform
Barracuda Managed Workplace RMM
6.6
Risk analysis
Aurea CX Platform
Barracuda Managed Workplace RMM
6.6

Security

Aurea CX Platform
Barracuda Managed Workplace RMM
7.1
Data backup and recovery
Aurea CX Platform
Barracuda Managed Workplace RMM
7.0
Antivirus and malware management
Aurea CX Platform
Barracuda Managed Workplace RMM
5.9
Adinistraor access control
Aurea CX Platform
Barracuda Managed Workplace RMM
8.3

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Barracuda Managed Workplace RMM

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Barracuda Managed Workplace RMM

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Barracuda Managed Workplace RMM

Barracuda Managed Workplace RMM 5.6
Based on 3 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Barracuda Managed Workplace RMM

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Barracuda Managed Workplace RMM

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Barracuda Managed Workplace RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Barracuda Managed Workplace RMM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Barracuda Managed Workplace RMM
7.7

Support Rating

Aurea CX Platform
Barracuda Managed Workplace RMM
5.6

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