Aurea Process vs. Barracuda RMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aurea Process
Score 5.0 out of 10
N/A
Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.
$200,000
per year
Barracuda RMM
Score 8.8 out of 10
N/A
Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also provides other system monitoring functionalities, including patch management, asset management and tracking, and task automation with a library of prebuilt and user-designed scripts. It also offers…N/A
Pricing
Aurea ProcessBarracuda RMM
Editions & Modules
License
$200,000
per year
No answers on this topic
Offerings
Pricing Offerings
Aurea ProcessBarracuda RMM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Aurea ProcessBarracuda RMM
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Aurea Process
5.3
1 Ratings
42% below category average
Barracuda RMM
-
Ratings
Dashboards6.01 Ratings00 Ratings
Standard reports6.01 Ratings00 Ratings
Custom reports4.01 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Aurea Process
5.8
1 Ratings
37% below category average
Barracuda RMM
-
Ratings
Process designer6.01 Ratings00 Ratings
Process simulation7.01 Ratings00 Ratings
Business rules engine5.01 Ratings00 Ratings
SOA support5.01 Ratings00 Ratings
Process player7.01 Ratings00 Ratings
Model execution5.01 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Aurea Process
4.0
1 Ratings
69% below category average
Barracuda RMM
-
Ratings
Social collaboration tools4.01 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Aurea Process
4.0
1 Ratings
68% below category average
Barracuda RMM
-
Ratings
Content management4.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Aurea Process
-
Ratings
Barracuda RMM
9.1
3 Ratings
22% above category average
Remote monitoring00 Ratings8.93 Ratings
Network device monitoring00 Ratings8.93 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Aurea Process
-
Ratings
Barracuda RMM
6.6
3 Ratings
8% below category average
Patch Management00 Ratings6.03 Ratings
Policy-based automation00 Ratings7.13 Ratings
Best Alternatives
Aurea ProcessBarracuda RMM
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Enterprises
IBM Cloud Pak for Business Automation
IBM Cloud Pak for Business Automation
Score 9.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Aurea ProcessBarracuda RMM
Likelihood to Recommend
5.0
(1 ratings)
10.0
(7 ratings)
Support Rating
-
(0 ratings)
4.2
(3 ratings)
User Testimonials
Aurea ProcessBarracuda RMM
Likelihood to Recommend
Aurea
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
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Barracuda Networks, Inc.
With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
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Pros
Aurea
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
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Barracuda Networks, Inc.
  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
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Cons
Aurea
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
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Barracuda Networks, Inc.
  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
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Support Rating
Aurea
No answers on this topic
Barracuda Networks, Inc.
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
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Alternatives Considered
Aurea
No answers on this topic
Barracuda Networks, Inc.
AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
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Return on Investment
Aurea
  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
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Barracuda Networks, Inc.
  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Read full review
ScreenShots

Aurea Process Screenshots

Screenshot of CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.