Aurea CX Platform vs Barracuda Managed Workplace RMM

Likelihood to Recommend

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.

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Justin Soungie

IT Manager

Tiercon Corp.Automotive, 1001-5000 employees

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Feature Rating Comparison

Aurea CX Platform

Barracuda Managed Workplace RMM

Dashboards

Standard reports

Custom reports

Aurea CX Platform

Barracuda Managed Workplace RMM

Process designer

Process simulation

Business rules engine

SOA support

Process player

Model execution

Aurea CX Platform

Barracuda Managed Workplace RMM

Social collaboration tools

Aurea CX Platform

Barracuda Managed Workplace RMM

Content management

Aurea CX Platform

Barracuda Managed Workplace RMM

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Aurea CX Platform

Barracuda Managed Workplace RMM

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Aurea CX Platform

Barracuda Managed Workplace RMM

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Aurea CX Platform

Barracuda Managed Workplace RMM

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
User-friendly UI
Relatively painless implementation

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
The site is easy to navigate/manage. There is not a big learning curve for new employees.

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Verified User

Technician in Information Technology

Information Technology and Services Company, 1-10 employees

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Cons

Standard edition is significantly lighter touch than the (pricier) Enterprise version
There are similar solutions on the market that are competitively prices and offer positive user experience
Data migration can be tricky at times

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.

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Ashley Beal

Senior Office Administrator

Harbour Technology ConsultingInformation Technology and Services, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

Barracuda Managed Workplace RMM 5.6

Based on 3 answers

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

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Justin Soungie

IT Manager

Tiercon Corp.Automotive, 1001-5000 employees

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Alternatives Considered

No answers on this topic

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.

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Ramin Sultanov

Digital Instructor

Upper EducationEducation Management, 11-50 employees

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Return on Investment

As our customers vary in size and maturity, the ROI ranges accordingly.
For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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Saves time for employees which saves money for the company.
Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Aurea CX Platform Editions & Modules

Edition

License	$200,000¹

Per Year

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Barracuda Managed Workplace RMM Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Aurea CX Platform

Barracuda Managed Workplace RMM

Aurea CX Platform

Barracuda Managed Workplace RMM

Likelihood to Recommend