What users are saying about
8 Ratings
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Score 5 out of 100
4 Ratings
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Score 3.1 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

BizFlow BPM Suite

Although the tool was developed locally in South Korea, it is still a good tool and is already validated in a number of industries. The problem is, no one seems to know the future of the product. It is okay to use it as a pilot tool for any non-commercial purpose, but to be used in a professional or enterprise setting, maintenance, licensing, and other things need to be guaranteed by HandySoft.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
BizFlow BPM Suite
7.7
Dashboards
Aurea CX Platform
6.0
BizFlow BPM Suite
8.0
Standard reports
Aurea CX Platform
6.0
BizFlow BPM Suite
8.0
Custom reports
Aurea CX Platform
4.0
BizFlow BPM Suite
7.0

Process Engine

Aurea CX Platform
5.8
BizFlow BPM Suite
8.4
Process designer
Aurea CX Platform
6.0
BizFlow BPM Suite
9.0
Process simulation
Aurea CX Platform
7.0
BizFlow BPM Suite
7.0
Business rules engine
Aurea CX Platform
5.0
BizFlow BPM Suite
9.0
SOA support
Aurea CX Platform
5.0
BizFlow BPM Suite
8.0
Process player
Aurea CX Platform
7.0
BizFlow BPM Suite
8.0
Model execution
Aurea CX Platform
5.0
BizFlow BPM Suite
8.0
Support for modeling languages
Aurea CX Platform
BizFlow BPM Suite
10.0
Form builder
Aurea CX Platform
BizFlow BPM Suite
8.0

Collaboration

Aurea CX Platform
4.0
BizFlow BPM Suite
9.0
Social collaboration tools
Aurea CX Platform
4.0
BizFlow BPM Suite
9.0

Content Management Capabilties

Aurea CX Platform
4.0
BizFlow BPM Suite
9.0
Content management
Aurea CX Platform
4.0
BizFlow BPM Suite
9.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

BizFlow BPM Suite

  • BizFlow has a long history of development and implementation in a variety of industries. Its modeling tool is well-designed and user-friendly.
  • BizFlow supports seamless integration with backend services like MySQL databases and web services. Since it is an enterprise-wide BPM tool, system performance was stable and robust.
  • It supports modern m-health requirements, with social BPM functions and mobile support. Mobile integration especially was good, with the provider's secure messaging functions.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

BizFlow BPM Suite

  • It's not even clear that BizFlow is still managed by the company. It was a good tool before, but it looks like it's been fading out.
  • Although this was an R&D project in an academic institute, business support was extremely poor. We had no idea how to resolve issues; there were no online communities, documentation, or anyone who knew this product.
  • Few references in healthcare and clinical settings. We tried this for a proof-of-concept though, so it didn't matter.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

BizFlow BPM Suite

At the beginning of the project, we considered popular tools for the modeling and execution of business processes: jBPM, Activity, Tibco, etc. jBPM is the tool we liked because of its strong support of BPMN 2.0 and strong online community and support. We had different expectations for BizFlow, like professional and business supports. In the end, although haven't decided yet, most likely we will move forward with jBPM instead of BizFlow. Unless things change, the tool will fade out from the market silently.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

BizFlow BPM Suite

  • We ended up deciding to not use BizFlow for future projects. The main reason wasn't due to ROI or cost, but was due to our uncertainty of the management and future direction of the tool by the company.
  • Besides the business issue, as far as reasonably priced software goes, it is a good tool.
  • Adopting BizFlow into a healthcare industry may come with additional expense due to its lack of references in the industry, which should be additionally considered.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

BizFlow BPM Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BizFlow BPM Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
BizFlow BPM Suite
3.0

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