What users are saying about
2 Ratings
8 Ratings
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Score 5 out of 100
2 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Breakout

Breakout is well suited for the organizations where there is need of automating multiple recurring process to increase the productivity and effectiveness.For our IT department it has helped us in assigning the support and assistance requests made by different departments to our team members, keep the checklist that they need to follow and easy to use form to collect details and track their status of work.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Breakout
8.8
Dashboards
Aurea CX Platform
6.0
Breakout
9.1
Standard reports
Aurea CX Platform
6.0
Breakout
9.1
Custom reports
Aurea CX Platform
4.0
Breakout
8.2

Process Engine

Aurea CX Platform
5.8
Breakout
8.8
Process designer
Aurea CX Platform
6.0
Breakout
9.1
Process simulation
Aurea CX Platform
7.0
Breakout
9.1
Business rules engine
Aurea CX Platform
5.0
Breakout
9.1
SOA support
Aurea CX Platform
5.0
Breakout
7.3
Process player
Aurea CX Platform
7.0
Breakout
9.1
Model execution
Aurea CX Platform
5.0
Breakout
9.1
Form builder
Aurea CX Platform
Breakout
9.1

Collaboration

Aurea CX Platform
4.0
Breakout
9.1
Social collaboration tools
Aurea CX Platform
4.0
Breakout
9.1

Content Management Capabilties

Aurea CX Platform
4.0
Breakout
7.3
Content management
Aurea CX Platform
4.0
Breakout
7.3

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Breakout

  • Simple and easy to use interface
  • Provides third party integrations
  • Good support
  • Brings in accountability
  • Great for tracking
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Breakout

  • Android and iOS still not available
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Breakout

Our organization had evaluated it for sometime, but it was on the higher side for the budget we had. Many of our departments used it for a while, even after the initial demo session many users from different departments had raised IT assistance requests. Keeping in mind these factors at hand we started exploring alternatives.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Breakout

  • Increased efficiency
  • Users haven't needed IT assistance at any point of time
  • Made it easy for team leaders to track different tasks more conveniently
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Breakout

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Breakout Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Breakout
9.1

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