8 Ratings
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Score 5 out of 100
3 Ratings
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Score 3.1 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
CA Unicenter NSM (Discontinued)
Dashboards
Aurea CX Platform
6.0
CA Unicenter NSM (Discontinued)
Standard reports
Aurea CX Platform
6.0
CA Unicenter NSM (Discontinued)
Custom reports
Aurea CX Platform
4.0
CA Unicenter NSM (Discontinued)

Process Engine

Aurea CX Platform
5.8
CA Unicenter NSM (Discontinued)
Process designer
Aurea CX Platform
6.0
CA Unicenter NSM (Discontinued)
Process simulation
Aurea CX Platform
7.0
CA Unicenter NSM (Discontinued)
Business rules engine
Aurea CX Platform
5.0
CA Unicenter NSM (Discontinued)
SOA support
Aurea CX Platform
5.0
CA Unicenter NSM (Discontinued)
Process player
Aurea CX Platform
7.0
CA Unicenter NSM (Discontinued)
Model execution
Aurea CX Platform
5.0
CA Unicenter NSM (Discontinued)

Collaboration

Aurea CX Platform
4.0
CA Unicenter NSM (Discontinued)
Social collaboration tools
Aurea CX Platform
4.0
CA Unicenter NSM (Discontinued)

Content Management Capabilties

Aurea CX Platform
4.0
CA Unicenter NSM (Discontinued)
Content management
Aurea CX Platform
4.0
CA Unicenter NSM (Discontinued)

Monitoring Tasks

Aurea CX Platform
CA Unicenter NSM (Discontinued)
6.0
Automated alerts and notifications
Aurea CX Platform
CA Unicenter NSM (Discontinued)
6.0

Management Tasks

Aurea CX Platform
CA Unicenter NSM (Discontinued)
6.0
Patch Management
Aurea CX Platform
CA Unicenter NSM (Discontinued)
5.0
Service configuration management
Aurea CX Platform
CA Unicenter NSM (Discontinued)
8.0
Software and hardware inventory
Aurea CX Platform
CA Unicenter NSM (Discontinued)
5.0

Reporting

Aurea CX Platform
CA Unicenter NSM (Discontinued)
5.5
Performance data reports
Aurea CX Platform
CA Unicenter NSM (Discontinued)
5.0
Customizable reporting
Aurea CX Platform
CA Unicenter NSM (Discontinued)
7.0
Data visualization
Aurea CX Platform
CA Unicenter NSM (Discontinued)
5.0
Risk analysis
Aurea CX Platform
CA Unicenter NSM (Discontinued)
5.0

Security

Aurea CX Platform
CA Unicenter NSM (Discontinued)
2.0
Antivirus and malware management
Aurea CX Platform
CA Unicenter NSM (Discontinued)
2.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CA Unicenter NSM (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
CA Unicenter NSM (Discontinued)
3.0

Support Rating

Aurea CX Platform
CA Unicenter NSM (Discontinued)
2.0

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