Aurea Process vs. Flokzu Cloud BPM

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Easy to track status of tasks. Great to use collaborate between remote teams. Useful for follow up and managing deadlines, with alarms functionality. Detailed and clear information in standard or customized reports.

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• Easy of use, for a geographically distributed team.
• Agility. We can model, deploy and adjust (modify) business process by ourselves, in minutes.
• Flexibility, to add new processes (what we do all the time).
• Great support from the Flokzu team, every-time we needed it.

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• We don't have major issues with Flokzu.

Flokzu is very easy to use without having any knowledge of programming

Nice people both on chat and e-mail, always willing to help us.

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• It really helped to coordinate our distributed sales team.
• Flokzu also helped to streamline administrative tasks, like invoicing and payment tracking from other countries.