What users are saying about
5 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Freshping

Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Freshping
Dashboards
Aurea CX Platform
6.0
Freshping
Standard reports
Aurea CX Platform
6.0
Freshping
Custom reports
Aurea CX Platform
4.0
Freshping

Process Engine

Aurea CX Platform
5.8
Freshping
Process designer
Aurea CX Platform
6.0
Freshping
Process simulation
Aurea CX Platform
7.0
Freshping
Business rules engine
Aurea CX Platform
5.0
Freshping
SOA support
Aurea CX Platform
5.0
Freshping
Process player
Aurea CX Platform
7.0
Freshping
Model execution
Aurea CX Platform
5.0
Freshping

Collaboration

Aurea CX Platform
4.0
Freshping
Social collaboration tools
Aurea CX Platform
4.0
Freshping

Content Management Capabilties

Aurea CX Platform
4.0
Freshping
Content management
Aurea CX Platform
4.0
Freshping

Monitoring Tasks

Aurea CX Platform
Freshping
4.8
Remote monitoring
Aurea CX Platform
Freshping
7.5
Network device monitoring
Aurea CX Platform
Freshping
2.0
Multiple Server Monitoring
Aurea CX Platform
Freshping
4.5
Multi-device monitoring
Aurea CX Platform
Freshping
2.0
Automated alerts and notifications
Aurea CX Platform
Freshping
8.0

Management Tasks

Aurea CX Platform
Freshping
8.0
Policy-based automation
Aurea CX Platform
Freshping
8.0

Reporting

Aurea CX Platform
Freshping
6.2
Performance data reports
Aurea CX Platform
Freshping
8.0
Customizable reporting
Aurea CX Platform
Freshping
4.0
Data visualization
Aurea CX Platform
Freshping
6.5

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Freshping

  • The UI is neat. It's very easy to use, and with lots of information.
  • It's very easy to set up.
  • The "badge" feature is interesting for showing up on institutional website.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Freshping

  • Better integration with Freshservice to generate tickets
  • Monitor internal systems
  • Better ability to customize
Anonymous | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

Freshping

Freshping 9.0
Based on 2 answers
It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
Anonymous | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Freshping

Freshping 10.0
Based on 2 answers
To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Freshping

We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Freshping

  • Good visual for end users
  • Adds another check to verify uptime/outages
  • Cost for us was free, so we had nothing to lose by adding it
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Freshping

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshping Editions & Modules

Edition
SproutFree1
Blossom - 60 checks (can add more checks)$11.002
Garden - 80 checks (can add more checks)$36.002
  1. 50 checks (none additional)
  2. per month, billed annually
Additional Pricing Details
Every additional 10 checks - $8/month billed annually

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Freshping
7.5

Usability

Aurea CX Platform
Freshping
9.0

Support Rating

Aurea CX Platform
Freshping
10.0

Add comparison