8 Ratings
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Score 5 out of 100
13 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

Pros: Financially, cloud computing makes a lot of sense. You can develop new applications faster. Your business would be able to visualize a product or new application, have the infrastructure, and build the new application much faster than they have ever been able to do in the past by using the platform as a service. Cloud computing helps you to concentrate more on your organization and not on operating data centers.
Cons: It is not the central focus of most organizations to operate data centers. Using cloud computing frees IT to focus on developing applications that have business value and not on managing the data center. Some people believe that cloud infrastructure is not secure. Cloud computing may not be the right fit for all workloads.
ilhan demirci | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
IBM Cloud Pak for Business Automation
Dashboards
Aurea CX Platform
6.0
IBM Cloud Pak for Business Automation
Standard reports
Aurea CX Platform
6.0
IBM Cloud Pak for Business Automation
Custom reports
Aurea CX Platform
4.0
IBM Cloud Pak for Business Automation

Process Engine

Aurea CX Platform
5.8
IBM Cloud Pak for Business Automation
Process designer
Aurea CX Platform
6.0
IBM Cloud Pak for Business Automation
Process simulation
Aurea CX Platform
7.0
IBM Cloud Pak for Business Automation
Business rules engine
Aurea CX Platform
5.0
IBM Cloud Pak for Business Automation
SOA support
Aurea CX Platform
5.0
IBM Cloud Pak for Business Automation
Process player
Aurea CX Platform
7.0
IBM Cloud Pak for Business Automation
Model execution
Aurea CX Platform
5.0
IBM Cloud Pak for Business Automation

Collaboration

Aurea CX Platform
4.0
IBM Cloud Pak for Business Automation
Social collaboration tools
Aurea CX Platform
4.0
IBM Cloud Pak for Business Automation

Content Management Capabilties

Aurea CX Platform
4.0
IBM Cloud Pak for Business Automation
Content management
Aurea CX Platform
4.0
IBM Cloud Pak for Business Automation

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Custom containers.
  • Great CNCF cloud choice.
  • Share enterprise content.
  • End to end workflow design.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Lack of integration with android devices.
  • Don't have better documentation.
  • Lack of proper training.
Roy Ruk | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

IBM Cloud Pak for Business Automation

Because IBM supports BPMN, BPEL, and Case Manager
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Data analysis optimization.
  • Project delivery enhanced.
  • Information safety.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

IBM Cloud Pak for Business Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

IBM Cloud Pak for Business Automation Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
IBM Cloud Pak for Business Automation
8.2

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