What users are saying about
8 Ratings
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Score 5 out of 100
10 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

IBM DataPower Gateway

WebSphere DataPower Gateway is really beneficial if you are trying to integrate two or more systems. It provides you with comfort and peace of mind by creating a DMZ zone for the services which are going out of the intranet to hit external clients APIs. It is greatly recommended if you have a very high volume service or API which is being used by a majority of clients because it has a dedicated physical box present which takes care of memory, CPU and all such stuff. So, all your transactions happen at wire-speed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
IBM DataPower Gateway
Dashboards
Aurea CX Platform
6.0
IBM DataPower Gateway
Standard reports
Aurea CX Platform
6.0
IBM DataPower Gateway
Custom reports
Aurea CX Platform
4.0
IBM DataPower Gateway

Process Engine

Aurea CX Platform
5.8
IBM DataPower Gateway
Process designer
Aurea CX Platform
6.0
IBM DataPower Gateway
Process simulation
Aurea CX Platform
7.0
IBM DataPower Gateway
Business rules engine
Aurea CX Platform
5.0
IBM DataPower Gateway
SOA support
Aurea CX Platform
5.0
IBM DataPower Gateway
Process player
Aurea CX Platform
7.0
IBM DataPower Gateway
Model execution
Aurea CX Platform
5.0
IBM DataPower Gateway

Collaboration

Aurea CX Platform
4.0
IBM DataPower Gateway
Social collaboration tools
Aurea CX Platform
4.0
IBM DataPower Gateway

Content Management Capabilties

Aurea CX Platform
4.0
IBM DataPower Gateway
Content management
Aurea CX Platform
4.0
IBM DataPower Gateway

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

IBM DataPower Gateway

  • The most obvious thing that DataPower does exceptionally well is security. All the built-in supported security capabilities allow us to isolate most security tasks to DataPower and as a result "protect" down steam services/systems to have to deal with security.
  • DataPower is very good at protocol conversion and as it is usually used on the edge allows you to narrow down the protocols used between the companies public and private networks.
  • The appliance concept makes maintenance, recovery and, management so much simpler.
Amanda Erlank | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

IBM DataPower Gateway

  • The old interface is being really missed by our team as the new WebUI interface is not that intuitive or easy to work with. It takes a lot of time to load. There should be an inbuilt wizard for creating a Rest service as well like there is for an XML based service.
  • IBM support is very knowledgeable but it's not that easy to reach them. They don't release the fix patches very soon which also becomes a big issue in certain situations where critical projects are involved.
  • Lastly, DataPower has its steep learning curve and it requires time and effort on your end to gain full control and make the most of the advanced features which it offers. Finding the right resource in the market is not that easy.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Aurea CX Platform

No score
No answers yet
No answers on this topic

IBM DataPower Gateway

IBM DataPower Gateway 7.0
Based on 1 answer
Cost of the appliance
Amanda Erlank | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

IBM DataPower Gateway

  • It has really taken our business to the next level. We have expanded and integrated with so many new vendors and for all those integrations DataPower is serving as our security gateway.
  • We don't have to depend on any other tool for doing the load balancing of the incoming requests as that is also taken care inside the WebSphere DataPower Gateway box itself, thereby distributing the load equally.
  • It has made our platform much more secure, uniform and robust to deal with any kind of incoming message format or threat as well due to its latest security mechanisms and huge processing power.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

IBM DataPower Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM DataPower Gateway Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
IBM DataPower Gateway
8.2

Likelihood to Renew

Aurea CX Platform
IBM DataPower Gateway
7.0

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