Aurea Process vs. LogicMonitor

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

The warnings are incredibly detailed. I think it would be incredibly helpful to have a record of what happens when an outage starts and when the status changes. Also the average customer who isn't overly concerned about the data's storage location will love LogicMonitor, but security-conscious clients may find it harder to adopt due to data not held locally.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
• We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
• LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
• LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Because of the rapid change in technology, maintaining DataSources to the most current level can be time-consuming for staff.
• The network discovery and mapping capabilities are not as robust when compared to other solutions
• While it can back-up configuration files on devices, it does not have the ability to push or modify configuration files back to devices.

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

We found the LogicMonitor documentation and online guides to be up to date and easy to follow. During our pre-sale proof of concept phase, we learned the basics of creating import CSV files and had the bulk of our devices added the first day. After the purchase, we used the professional services to get training on the entire system and help customizing everything to meet our needs. We also made use of the available certification online training courses for our power users to get them comfortable with the system.

Incentivized

During the evaluation process we looked a number of other solutions, a detailed technically analysis was carried out to map functionlity, deployment and scalabilty across the solutions. The primary areas that LogicMonitor succeeded are around the simplicity of deployment, scalability and to a lesser extent cost. Of the alternative products, Datadog is a better solution if your focus is on APM. However it will be harder to manage in a scaling MSP environment.

Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers

Incentivized

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• definitely adds a good amount of cost to any account which is not easy to sell to SMBs
• it does give a piece of mind knowing that everything is monitored and alerts will go out before users know something is not working

Incentivized