What users are saying about
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Top Rated
182 Ratings
8 Ratings
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Score 5 out of 100

LogicMonitor

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Top Rated
182 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

LogicMonitor

This has been a wonderful replacement for SolarWinds. The GUI is more user-friendly and the dashboards present eye-pleasing graphics for those who come by and see them up on displays. The flexibility of the alerts and escalation chains is definitely a plus. This has allowed us to tailor alerts for each of our division's needs.
Martin Sims | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
LogicMonitor
Dashboards
Aurea CX Platform
6.0
LogicMonitor
Standard reports
Aurea CX Platform
6.0
LogicMonitor
Custom reports
Aurea CX Platform
4.0
LogicMonitor

Process Engine

Aurea CX Platform
5.8
LogicMonitor
Process designer
Aurea CX Platform
6.0
LogicMonitor
Process simulation
Aurea CX Platform
7.0
LogicMonitor
Business rules engine
Aurea CX Platform
5.0
LogicMonitor
SOA support
Aurea CX Platform
5.0
LogicMonitor
Process player
Aurea CX Platform
7.0
LogicMonitor
Model execution
Aurea CX Platform
5.0
LogicMonitor

Collaboration

Aurea CX Platform
4.0
LogicMonitor
Social collaboration tools
Aurea CX Platform
4.0
LogicMonitor

Content Management Capabilties

Aurea CX Platform
4.0
LogicMonitor
Content management
Aurea CX Platform
4.0
LogicMonitor

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

LogicMonitor

  • The built-in alerts are fantastic. By default all alerts are enabled. You can fine tune each alert as needed.
  • The deployment was quick. Within 4 hours I had about 90% of our environment configured in LogicMonitor.
  • The UI is quick.
  • The support and POC team are fantastic. They helped us learn about the product and helped us configure the solution for our environment.
Tyler Cook | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

LogicMonitor

  • Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
  • Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
  • It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.
ADAM NICHOLS | TrustRadius Reviewer

Likelihood to Renew

Aurea CX Platform

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 8.8
Based on 4 answers
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
Andrew Rigby | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 8.0
Based on 24 answers
Very easy to use once initial setup is complete. Interface is clean and if you set up product groupings and dynamic groups and dashboards it will improve your overall experience. LogicMonitor is the first item I check each day when I get into the office. It's clean and lets me see issues I need to address.
Jeremy Hutton | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 8.9
Based on 108 answers
I believe that the community portal is very good. I have been able to find what I needed, 90% of the time. The other 10% of the time, I have placed a ticket and was able to get the issue (or configuration) resolved, with the knowledge from the technician that I was assigned.
Anonymous | TrustRadius Reviewer

In-Person Training

Aurea CX Platform

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 8.2
Based on 1 answer
Add good training
Idan Lerer | TrustRadius Reviewer

Online Training

Aurea CX Platform

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 7.3
Based on 1 answer
The training is good but room to improve
Idan Lerer | TrustRadius Reviewer

Implementation Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

LogicMonitor

LogicMonitor 9.1
Based on 5 answers
The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
Andrew Rigby | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

LogicMonitor

We actually use both. We use LogicMonitor for the actual monitoring and alerting of our systems and Sumo Logic for aggregating the logs and finding "patterns" or providing some sort of audit trail. In my mind they are two different systems and should be used as such, even with some similarities.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

LogicMonitor

  • LM Visuals i.e. graphs, dashboards, reporting has had a major impact on clients renewing.
  • Single pane of glass for monitoring allows us to remove older vulnerable monitoring solutions and cut costs.
  • Cloud based monitoring that is cheaper to scale then relying on additional addons offered by cloud vendors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LogicMonitor Editions & Modules

Edition
Pro (up to 199 devices)Contact sales team
Enterprise (200+ devices)Contact sales team
Website MonitoringContact sales team
    Additional Pricing Details
    Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.

    Rating Summary

    Likelihood to Recommend

    Aurea CX Platform
    5.0
    LogicMonitor
    9.0

    Likelihood to Renew

    Aurea CX Platform
    LogicMonitor
    8.8

    Usability

    Aurea CX Platform
    LogicMonitor
    8.0

    Reliability and Availability

    Aurea CX Platform
    LogicMonitor
    9.1

    Performance

    Aurea CX Platform
    LogicMonitor
    9.1

    Support Rating

    Aurea CX Platform
    LogicMonitor
    8.9

    In-Person Training

    Aurea CX Platform
    LogicMonitor
    8.2

    Online Training

    Aurea CX Platform
    LogicMonitor
    7.3

    Implementation Rating

    Aurea CX Platform
    LogicMonitor
    9.1

    Scalability

    Aurea CX Platform
    LogicMonitor
    9.1

    Add comparison