8 Ratings
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Score 5 out of 100
Top Rated
183 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) is well suited for any organization or company size. Probably is used more in depth in organizations or companies that have 20 or more PCs. Being that Microsoft Endpoint Manager (Microsoft Intune + SCCM) comes with Microsoft 365 Business Premium is a huge plus which makes it very well suited for any size business, especially small businesses.
Rich Lusk | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Dashboards
Aurea CX Platform
6.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Standard reports
Aurea CX Platform
6.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Custom reports
Aurea CX Platform
4.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Process Engine

Aurea CX Platform
5.8
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Process designer
Aurea CX Platform
6.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Process simulation
Aurea CX Platform
7.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Business rules engine
Aurea CX Platform
5.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SOA support
Aurea CX Platform
5.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Process player
Aurea CX Platform
7.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Model execution
Aurea CX Platform
5.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Collaboration

Aurea CX Platform
4.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Social collaboration tools
Aurea CX Platform
4.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Content Management Capabilties

Aurea CX Platform
4.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Content management
Aurea CX Platform
4.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
  • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
  • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
  • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
  • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Aurea CX Platform

No score
No answers yet
No answers on this topic

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.7
Based on 2 answers
Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance.We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
Junie Johwa | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.8
Based on 5 answers
The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
Anonymous | TrustRadius Reviewer

Performance

Aurea CX Platform

No score
No answers yet
No answers on this topic

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.1
Based on 28 answers
It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
Eduardo Viero | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.2
Based on 19 answers
Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
Anonymous | TrustRadius Reviewer

Implementation Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.9
Based on 4 answers
Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand!Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the projectManagement can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
Junie Johwa | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

SCCM's bread and butter has been imaging, and that still can't be beat. With cloud computing becoming more normal, however, we are seeing fewer instances where we are flat out imaging devices as they come in. However, [Microsoft] Endpoint Manager still [excels] in this area. Application deployment is reliable but requires patience. Other products such as PDQ or Goverlan will provide more immediate satisfaction for net admins looking to deploy an application right then and there.
Caleb Reinhardt | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • Cuts down our software deployment and patch management time compared to our old tools.
  • Better reporting capability to determine the success to fail ratio of a deployed software or patch and additional information provided to mitigate the failed deployment.
  • Consistent tool usage across our global units with centralized reporting to monitor monthly patch and software deployment results.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Endpoint Manager (Microsoft Intune + SCCM) Editions & Modules

Edition
Microsoft 365 For Families9.991
Microsoft 365 For Individuals6.991
Microsoft 365 Business Basic$52
Microsoft 365 Business Standard12.502
Microsoft 365 Business Premium$152
Microsoft 365 Apps8.252
  1. per month
  2. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.6

Likelihood to Renew

Aurea CX Platform
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
9.7

Usability

Aurea CX Platform
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
7.8

Performance

Aurea CX Platform
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
7.1

Support Rating

Aurea CX Platform
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.2

Implementation Rating

Aurea CX Platform
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.9

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