What users are saying about
8 Ratings
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Score 5 out of 100
26 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Nintex Promapp®

Nintex Promapp is the best process management solution I have come across in a long time. It combines simplicity with useful features that helps an organisation to manage processes well. The integration to the broader Nintex suite (e.g. workflow management and RPA) also offers organisations with the ability to rapidly improve processes.
Ravi Fernando | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Nintex Promapp®
8.4
Dashboards
Aurea CX Platform
6.0
Nintex Promapp®
8.5
Standard reports
Aurea CX Platform
6.0
Nintex Promapp®
7.6
Custom reports
Aurea CX Platform
4.0
Nintex Promapp®
9.0

Process Engine

Aurea CX Platform
5.8
Nintex Promapp®
7.0
Process designer
Aurea CX Platform
6.0
Nintex Promapp®
8.3
Process simulation
Aurea CX Platform
7.0
Nintex Promapp®
Business rules engine
Aurea CX Platform
5.0
Nintex Promapp®
6.4
SOA support
Aurea CX Platform
5.0
Nintex Promapp®
9.0
Process player
Aurea CX Platform
7.0
Nintex Promapp®
Model execution
Aurea CX Platform
5.0
Nintex Promapp®
7.0
Support for modeling languages
Aurea CX Platform
Nintex Promapp®
4.0
Form builder
Aurea CX Platform
Nintex Promapp®
7.0

Collaboration

Aurea CX Platform
4.0
Nintex Promapp®
6.5
Social collaboration tools
Aurea CX Platform
4.0
Nintex Promapp®
6.5

Content Management Capabilties

Aurea CX Platform
4.0
Nintex Promapp®
7.1
Content management
Aurea CX Platform
4.0
Nintex Promapp®
7.1

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Nintex Promapp®

  • Easy to use
  • Clear capturing of the information that can be readily shared.
  • Allowed for dissemination of information to various stakeholders.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Nintex Promapp®

  • Promapp's biggest strength in business user design is its biggest weakness in some organisations who prefer standardised process mapping (BPMN2.0), or who are used to seeing everything detailed in a single view. It would be useful to be able to provide a view that outlines all of the activities 'on a single page' for more experienced process analysts.
Anonymous | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

Nintex Promapp®

Nintex Promapp® 9.0
Based on 1 answer
It is designed to be used by people in the business without having any process modelling knowledge or experience. It is also constantly updated with improvements and new functionality. The interface is easy to understand and it has great reporting and alerting functionality.
Steve McIlhatton | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Nintex Promapp®

Nintex Promapp® 8.1
Based on 6 answers
Chat built into the product. Support team is willing to take end user questions also, which lowers the burden to support. There is also great training and help built into the product. There is also a customer success team that touches base semi-regularly.
David Johnston | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Nintex Promapp®

Promapp was chosen by the business, principally for its convenience. While for specialized BPMN displaying and recreation iGrafx was extraordinary, it isn't receptive and at the time the permit demonstrate was not helpful for big business rollout.
Ilia Tarasov | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Nintex Promapp®

  • Support is transforming the way of working in our company.
  • From only an end user experience it is hard to say.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Nintex Promapp®

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Nintex Promapp® Editions & Modules

Edition
Nintex Promapp Standard$9501
Nintex Promapp Enterprise$1,3501
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Nintex Promapp®
9.7

Usability

Aurea CX Platform
Nintex Promapp®
9.0

Support Rating

Aurea CX Platform
Nintex Promapp®
8.1

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