What users are saying about
8 Ratings
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Score 5 out of 100
6 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Panda Systems Management

Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Panda Systems Management
Dashboards
Aurea CX Platform
6.0
Panda Systems Management
Standard reports
Aurea CX Platform
6.0
Panda Systems Management
Custom reports
Aurea CX Platform
4.0
Panda Systems Management

Process Engine

Aurea CX Platform
5.8
Panda Systems Management
Process designer
Aurea CX Platform
6.0
Panda Systems Management
Process simulation
Aurea CX Platform
7.0
Panda Systems Management
Business rules engine
Aurea CX Platform
5.0
Panda Systems Management
SOA support
Aurea CX Platform
5.0
Panda Systems Management
Process player
Aurea CX Platform
7.0
Panda Systems Management
Model execution
Aurea CX Platform
5.0
Panda Systems Management

Collaboration

Aurea CX Platform
4.0
Panda Systems Management
Social collaboration tools
Aurea CX Platform
4.0
Panda Systems Management

Content Management Capabilties

Aurea CX Platform
4.0
Panda Systems Management
Content management
Aurea CX Platform
4.0
Panda Systems Management

Monitoring Tasks

Aurea CX Platform
Panda Systems Management
8.3
Remote monitoring
Aurea CX Platform
Panda Systems Management
8.8
Network device monitoring
Aurea CX Platform
Panda Systems Management
8.0
Multiple Server Monitoring
Aurea CX Platform
Panda Systems Management
8.0
Multi-device monitoring
Aurea CX Platform
Panda Systems Management
8.8
Automated alerts and notifications
Aurea CX Platform
Panda Systems Management
8.0

Management Tasks

Aurea CX Platform
Panda Systems Management
7.4
Patch Management
Aurea CX Platform
Panda Systems Management
4.8
Service configuration management
Aurea CX Platform
Panda Systems Management
8.0
Software and hardware inventory
Aurea CX Platform
Panda Systems Management
9.6
Policy-based automation
Aurea CX Platform
Panda Systems Management
7.2

Reporting

Aurea CX Platform
Panda Systems Management
8.2
Performance data reports
Aurea CX Platform
Panda Systems Management
8.4
Customizable reporting
Aurea CX Platform
Panda Systems Management
8.4
Data visualization
Aurea CX Platform
Panda Systems Management
8.4
Risk analysis
Aurea CX Platform
Panda Systems Management
7.6

Security

Aurea CX Platform
Panda Systems Management
8.0
Antivirus and malware management
Aurea CX Platform
Panda Systems Management
6.0
Adinistraor access control
Aurea CX Platform
Panda Systems Management
10.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Panda Systems Management

  • Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
  • Inventory management. We get some great insight from the reports we can run.
  • Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Panda Systems Management

  • More intuitive UI
  • Better integration with Windows and Windows Update
Anonymous | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Panda Systems Management

Panda Systems Management 7.2
Based on 4 answers
We have not had much trouble with Panda Systems Management. They've been fairly responsive, and do take suggestions. The onboarding process was smooth and about as easy as they could make it. There are times when it does take a while for them to respond, but they usually do respond within a few hours at worst.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Panda Systems Management

Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Panda Systems Management

  • It's allowed us to be more proactive when it comes to things. We can keep an eye on computers that may need replacement. It was a lifesaver when updating to Windows 10.
  • It saves so much time compared to our previous remote software, GoToAssist. While I think GoToAssist may be a bit more solid when in action, there's too much setup time, even with unattended access. Panda is click and go.
  • Remote command prompt has also been a lifesaver, and nonintrusive for the user. The users think we are magic.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Panda Systems Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Panda Systems Management Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Panda Systems Management
7.6

Support Rating

Aurea CX Platform
Panda Systems Management
7.2

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