What users are saying about
28 Ratings
8 Ratings
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Score 5 out of 100
28 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
Richard Hogan | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Pulseway
Dashboards
Aurea CX Platform
6.0
Pulseway
Standard reports
Aurea CX Platform
6.0
Pulseway
Custom reports
Aurea CX Platform
4.0
Pulseway

Process Engine

Aurea CX Platform
5.8
Pulseway
Process designer
Aurea CX Platform
6.0
Pulseway
Process simulation
Aurea CX Platform
7.0
Pulseway
Business rules engine
Aurea CX Platform
5.0
Pulseway
SOA support
Aurea CX Platform
5.0
Pulseway
Process player
Aurea CX Platform
7.0
Pulseway
Model execution
Aurea CX Platform
5.0
Pulseway

Collaboration

Aurea CX Platform
4.0
Pulseway
Social collaboration tools
Aurea CX Platform
4.0
Pulseway

Content Management Capabilties

Aurea CX Platform
4.0
Pulseway
Content management
Aurea CX Platform
4.0
Pulseway

Monitoring Tasks

Aurea CX Platform
Pulseway
10.0
Remote monitoring
Aurea CX Platform
Pulseway
10.0
Network device monitoring
Aurea CX Platform
Pulseway
10.0
Multiple Server Monitoring
Aurea CX Platform
Pulseway
10.0
Multi-device monitoring
Aurea CX Platform
Pulseway
10.0
Automated alerts and notifications
Aurea CX Platform
Pulseway
10.0

Management Tasks

Aurea CX Platform
Pulseway
9.3
Patch Management
Aurea CX Platform
Pulseway
10.0
Service configuration management
Aurea CX Platform
Pulseway
10.0
Software and hardware inventory
Aurea CX Platform
Pulseway
8.5
Policy-based automation
Aurea CX Platform
Pulseway
8.5

Reporting

Aurea CX Platform
Pulseway
7.3
Performance data reports
Aurea CX Platform
Pulseway
7.0
Customizable reporting
Aurea CX Platform
Pulseway
6.5
Data visualization
Aurea CX Platform
Pulseway
7.5
Risk analysis
Aurea CX Platform
Pulseway
8.0

Security

Aurea CX Platform
Pulseway
7.3
Data backup and recovery
Aurea CX Platform
Pulseway
6.0
Antivirus and malware management
Aurea CX Platform
Pulseway
7.5
Adinistraor access control
Aurea CX Platform
Pulseway
8.5

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Pulseway

  • Easy To implement.
  • Easy to use, even for non-technical users.
  • Automation. Set tasks to happen based on different triggers, like a service crash.
  • The mobile application is very convenient and easy to use.
  • The Windows Server Module integration is very convenient, especially if you run a local domain.
Marouane Tohme | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Pulseway

  • It would be nice if they increased their scope of supported third-party apps.
  • It would be great if they would create an ios app for their ticket system.
  • If they could possibly build in a location service for tracking devices, that would be helpful.
  • If they had two-factor authentication, it would be nice.
Nathan Weber | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

Pulseway

Pulseway 10.0
Based on 2 answers
Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
Anonymous | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Pulseway

Pulseway 9.5
Based on 2 answers
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Richard Hogan | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Pulseway

Pulseway is best suited for small to mid-size organizations. Its design and cost structure lend themselves to being extremely useful for organizations that don't have a huge IT team but have significant IT infrastructure. Most other tools are more difficult to implement or have a much higher cost. Pulseway is the best of both worlds.
Mikel Seidl | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Pulseway

  • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
  • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
  • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
Kenneth Hess | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Pulseway

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pulseway Editions & Modules

Edition
Enterprise1.761
  1. per endpoint
Additional Pricing Details
Pay as you go. No hidden fees or contracts. Term based discounts!

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Pulseway
9.3

Usability

Aurea CX Platform
Pulseway
10.0

Support Rating

Aurea CX Platform
Pulseway
9.5

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