What users are saying about
8 Ratings
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Score 5 out of 100
5 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Red Hat Decision Manager

If the rules are going to be managed by IT people JBoss BRMS is good enough, if you're looking for a tool that will be used only by business analysts, you'll probably like to find for another BRMS
Rene Enriquez | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Red Hat Decision Manager
Dashboards
Aurea CX Platform
6.0
Red Hat Decision Manager
Standard reports
Aurea CX Platform
6.0
Red Hat Decision Manager
Custom reports
Aurea CX Platform
4.0
Red Hat Decision Manager

Process Engine

Aurea CX Platform
5.8
Red Hat Decision Manager
Process designer
Aurea CX Platform
6.0
Red Hat Decision Manager
Process simulation
Aurea CX Platform
7.0
Red Hat Decision Manager
Business rules engine
Aurea CX Platform
5.0
Red Hat Decision Manager
SOA support
Aurea CX Platform
5.0
Red Hat Decision Manager
Process player
Aurea CX Platform
7.0
Red Hat Decision Manager
Model execution
Aurea CX Platform
5.0
Red Hat Decision Manager

Collaboration

Aurea CX Platform
4.0
Red Hat Decision Manager
Social collaboration tools
Aurea CX Platform
4.0
Red Hat Decision Manager

Content Management Capabilties

Aurea CX Platform
4.0
Red Hat Decision Manager
Content management
Aurea CX Platform
4.0
Red Hat Decision Manager

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Red Hat Decision Manager

  • Real-time decision making
  • business experts and developers can collaborate using the same solution
  • The ability to use Git as repository
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Red Hat Decision Manager

  • The UI could be better
  • It takes time to understand how it works and how to create rules
  • Better documentation would be appreciated
Rene Enriquez | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Red Hat Decision Manager

IBM ODM is very expensive
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Red Hat Decision Manager

  • The learning curve is high so it was not easy to adopt
  • The integration with jBPM is good
Rene Enriquez | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Red Hat Decision Manager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Red Hat Decision Manager Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Red Hat Decision Manager
7.5

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