What users are saying about
29 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

SAP BPM

It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.
Shiv Shivakumar | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
SAP BPM
10.0
Dashboards
Aurea CX Platform
6.0
SAP BPM
10.0
Standard reports
Aurea CX Platform
6.0
SAP BPM
10.0
Custom reports
Aurea CX Platform
4.0
SAP BPM
10.0

Process Engine

Aurea CX Platform
5.8
SAP BPM
10.0
Process designer
Aurea CX Platform
6.0
SAP BPM
10.0
Process simulation
Aurea CX Platform
7.0
SAP BPM
10.0
Business rules engine
Aurea CX Platform
5.0
SAP BPM
10.0
SOA support
Aurea CX Platform
5.0
SAP BPM
10.0
Process player
Aurea CX Platform
7.0
SAP BPM
10.0
Model execution
Aurea CX Platform
5.0
SAP BPM
10.0
Support for modeling languages
Aurea CX Platform
SAP BPM
10.0
Form builder
Aurea CX Platform
SAP BPM
10.0

Collaboration

Aurea CX Platform
4.0
SAP BPM
10.0
Social collaboration tools
Aurea CX Platform
4.0
SAP BPM
10.0

Content Management Capabilties

Aurea CX Platform
4.0
SAP BPM
10.0
Content management
Aurea CX Platform
4.0
SAP BPM
10.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

SAP BPM

  • Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
  • Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
  • A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

SAP BPM

  • Live readings would be nice.
  • Easier to maneuver
  • Work with all systems with the press of one keystroke
Stephanie Chapman | TrustRadius Reviewer

Likelihood to Renew

Aurea CX Platform

No score
No answers yet
No answers on this topic

SAP BPM

SAP BPM 7.0
Based on 1 answer
As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency
Anonymous | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

SAP BPM

SAP BPM 5.0
Based on 1 answer
We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.
Stephanie Chapman | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

SAP BPM

I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.
Shiv Shivakumar | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

SAP BPM

  • Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
  • Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow
Shiv Shivakumar | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

SAP BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP BPM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
SAP BPM
10.0

Likelihood to Renew

Aurea CX Platform
SAP BPM
7.0

Support Rating

Aurea CX Platform
SAP BPM
5.0

Add comparison