What users are saying about
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Top Rated
225 Ratings
8 Ratings
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Score 5 out of 100

ScienceLogic SL1

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Top Rated
225 Ratings
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Score 8 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

An answer as to whether this is the right system for you greatly depends on several factors:
1) Your budget
2) Governance in your organization
3) Whether you are willing to invest in education
If your budget is below the leader's quadrat, but you are looking for a versatile infra management tool with AI built-in and have a limited time to deploy, my suggestion would be to consider SL1. Do bear in mind that investing in the user and admin training is essential.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
ScienceLogic SL1
Dashboards
Aurea CX Platform
6.0
ScienceLogic SL1
Standard reports
Aurea CX Platform
6.0
ScienceLogic SL1
Custom reports
Aurea CX Platform
4.0
ScienceLogic SL1

Process Engine

Aurea CX Platform
5.8
ScienceLogic SL1
Process designer
Aurea CX Platform
6.0
ScienceLogic SL1
Process simulation
Aurea CX Platform
7.0
ScienceLogic SL1
Business rules engine
Aurea CX Platform
5.0
ScienceLogic SL1
SOA support
Aurea CX Platform
5.0
ScienceLogic SL1
Process player
Aurea CX Platform
7.0
ScienceLogic SL1
Model execution
Aurea CX Platform
5.0
ScienceLogic SL1

Collaboration

Aurea CX Platform
4.0
ScienceLogic SL1
Social collaboration tools
Aurea CX Platform
4.0
ScienceLogic SL1

Content Management Capabilties

Aurea CX Platform
4.0
ScienceLogic SL1
Content management
Aurea CX Platform
4.0
ScienceLogic SL1

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

  • Automation engine - easy to take scripted action on specific device events.
  • Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
  • Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.
Rob Duram | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

  • Ability to utilize Downstream Suppression within different organizations. Monitoring multiple organizations requires an all or none with downstream suppression.
  • Access and hooks to the product can be cumbersome and almost too granular.
  • No configuration management or Netflow data. These additions could be game-changers for the product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.5
Based on 8 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
Anonymous | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 6.5
Based on 5 answers
The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations)
Anonymous | TrustRadius Reviewer

Reliability and Availability

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.6
Based on 11 answers
Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
Aditya Dev | TrustRadius Reviewer

Performance

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 11 answers
The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
Matthew Carter | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 6.2
Based on 13 answers
In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.
Anonymous | TrustRadius Reviewer

In-Person Training

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.2
Based on 2 answers
On our side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
Anonymous | TrustRadius Reviewer

Online Training

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 2 answers
Only cover the basic, the most powerfull part of the tool was not covered.
Anonymous | TrustRadius Reviewer

Implementation Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.7
Based on 14 answers
if we were to redo it, we would definitely engage a 3rd party company specialized in the implementataion and integration of ScienceLogic SL1. We took the out of the box product and tried to implemented to our envrionment. We struggled to integrated with our environment and our tools, as well as some limitation of ScienceLogic SL1 with some of our tools and ticketing system
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

ScienceLogic SL1

We use two monitoring systems in our environment for the sake of redundancy and cross-checking. That said, we have seen that Sciencelogic occupies a unique space in the market. Its primary competition in our use case was SolarWinds NPM, and Whatsupgold. We found it could produce polished-looking results even better than SolarWinds while being nearly as customizable as WhatsUp Gold. While we eventually settled on using 2 of the 3 we heavily tested, we found Sciencelogic's graphing and customization to be indispensable, even if ease of use was lacking at times.
Britton Starr | TrustRadius Reviewer

Scalability

Aurea CX Platform

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

  • ScienceLogic allowed our Managed Service to implement Incident automation for the first time ever, which greatly increased our ability to accurately catch and triage issues.
  • As a diagnostic tool, it allows our Engineers to quickly verify their current status and identify trends, which increased our efficiency and effectiveness.
  • Increased the capabilities of our CMDB immensely, and allows our Solution Architects to quickly identify clients that may be in need of additional services.
  • Provided an avenue for additional lines of business, such as Monitoring as a Service (MaaS).
Tim Reaves | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

ScienceLogic SL1

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ScienceLogic SL1 Editions & Modules

Edition
SL1 Premium – AI/ML-driven Analytics, Low-Code Automated Workflow Authoring$0
SL1 Base – Infrastructure Monitoring, Topology & Event Correlation$0
SL1 Advanced – Application Health, Automated Troubleshooting and Remediation Workflows$0
SL1 Standard – Infrastructure Monitoring – with Agents, Business Services, Incident Automation, CMDB Synchronization, Behavioral Correlation$0
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Aurea CX Platform
    5.0
    ScienceLogic SL1
    7.7

    Likelihood to Renew

    Aurea CX Platform
    ScienceLogic SL1
    8.5

    Usability

    Aurea CX Platform
    ScienceLogic SL1
    6.5

    Reliability and Availability

    Aurea CX Platform
    ScienceLogic SL1
    7.6

    Performance

    Aurea CX Platform
    ScienceLogic SL1
    7.3

    Support Rating

    Aurea CX Platform
    ScienceLogic SL1
    6.2

    In-Person Training

    Aurea CX Platform
    ScienceLogic SL1
    8.2

    Online Training

    Aurea CX Platform
    ScienceLogic SL1
    7.3

    Implementation Rating

    Aurea CX Platform
    ScienceLogic SL1
    7.7

    Scalability

    Aurea CX Platform
    ScienceLogic SL1
    7.3

    Add comparison