8 Ratings
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Score 5 out of 100
23 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

[Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Site24x7 All-in-One Monitoring
Dashboards
Aurea CX Platform
6.0
Site24x7 All-in-One Monitoring
Standard reports
Aurea CX Platform
6.0
Site24x7 All-in-One Monitoring
Custom reports
Aurea CX Platform
4.0
Site24x7 All-in-One Monitoring

Process Engine

Aurea CX Platform
5.8
Site24x7 All-in-One Monitoring
Process designer
Aurea CX Platform
6.0
Site24x7 All-in-One Monitoring
Process simulation
Aurea CX Platform
7.0
Site24x7 All-in-One Monitoring
Business rules engine
Aurea CX Platform
5.0
Site24x7 All-in-One Monitoring
SOA support
Aurea CX Platform
5.0
Site24x7 All-in-One Monitoring
Process player
Aurea CX Platform
7.0
Site24x7 All-in-One Monitoring
Model execution
Aurea CX Platform
5.0
Site24x7 All-in-One Monitoring

Collaboration

Aurea CX Platform
4.0
Site24x7 All-in-One Monitoring
Social collaboration tools
Aurea CX Platform
4.0
Site24x7 All-in-One Monitoring

Content Management Capabilties

Aurea CX Platform
4.0
Site24x7 All-in-One Monitoring
Content management
Aurea CX Platform
4.0
Site24x7 All-in-One Monitoring

Monitoring Tasks

Aurea CX Platform
Site24x7 All-in-One Monitoring
8.5
Remote monitoring
Aurea CX Platform
Site24x7 All-in-One Monitoring
9.3
Network device monitoring
Aurea CX Platform
Site24x7 All-in-One Monitoring
7.7
Multiple Server Monitoring
Aurea CX Platform
Site24x7 All-in-One Monitoring
8.9
Multi-device monitoring
Aurea CX Platform
Site24x7 All-in-One Monitoring
8.0
Automated alerts and notifications
Aurea CX Platform
Site24x7 All-in-One Monitoring
8.4

Management Tasks

Aurea CX Platform
Site24x7 All-in-One Monitoring
7.5
Policy-based automation
Aurea CX Platform
Site24x7 All-in-One Monitoring
7.5

Reporting

Aurea CX Platform
Site24x7 All-in-One Monitoring
8.3
Performance data reports
Aurea CX Platform
Site24x7 All-in-One Monitoring
8.3
Customizable reporting
Aurea CX Platform
Site24x7 All-in-One Monitoring
8.1
Data visualization
Aurea CX Platform
Site24x7 All-in-One Monitoring
8.7
Risk analysis
Aurea CX Platform
Site24x7 All-in-One Monitoring
8.2

Security

Aurea CX Platform
Site24x7 All-in-One Monitoring
7.0
Antivirus and malware management
Aurea CX Platform
Site24x7 All-in-One Monitoring
7.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Rob Bates | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Ability to edit an existing maintenance schedule, vs creating a new one each time
  • Grouping of emails to SMS and non SMS alerts to save on false alerts
  • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
Rob Domenico | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Site24x7 All-in-One Monitoring

Site24x7 All-in-One Monitoring 8.4
Based on 3 answers
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
Wes Dunaway | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Site24x7 All-in-One Monitoring

The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right equipment and plugins-- but they usually reside in the network or at least on-site. Hosting them in the cloud might be a way around that, in which case they would be pretty similar to Site24x7 in capability, but without the additional software costs in the case of Nagios and Icinga (both open source).
Robert Paul | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Cost savings have been substantial at approximately 70%.
  • We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
  • Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Site24x7 All-in-One Monitoring

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1.00*

* monitors

Site24x7 All-in-One Monitoring Editions & Modules

Edition
Starter$9.001
Pro$35.002
Classic$89.003
Elite$225.004
Enterprise$449.005
Enterprise Plus Web$899.006
  1. 10 monitors
  2. 40 Monitors
  3. 100 Monitors
  4. 250 Monitors
  5. 500 Monitors
  6. 2500 Monitors
Additional Pricing Details
Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Site24x7 All-in-One Monitoring
8.6

Support Rating

Aurea CX Platform
Site24x7 All-in-One Monitoring
8.4

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