8 Ratings
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Score 5 out of 100
60 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

TIBCO Enterprise Message Service

If you need a robust, extensible, reliable Enterprise Service Bus, with "Enterprise" being the key word here, TIBCO [Enterprise Message Service] will be able to fulfill every expectation.As proof of concept, or ad-hoc implementations, it might not be as well suited due to the infrastructure required.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
TIBCO Enterprise Message Service
Dashboards
Aurea CX Platform
6.0
TIBCO Enterprise Message Service
Standard reports
Aurea CX Platform
6.0
TIBCO Enterprise Message Service
Custom reports
Aurea CX Platform
4.0
TIBCO Enterprise Message Service

Process Engine

Aurea CX Platform
5.8
TIBCO Enterprise Message Service
Process designer
Aurea CX Platform
6.0
TIBCO Enterprise Message Service
Process simulation
Aurea CX Platform
7.0
TIBCO Enterprise Message Service
Business rules engine
Aurea CX Platform
5.0
TIBCO Enterprise Message Service
SOA support
Aurea CX Platform
5.0
TIBCO Enterprise Message Service
Process player
Aurea CX Platform
7.0
TIBCO Enterprise Message Service
Model execution
Aurea CX Platform
5.0
TIBCO Enterprise Message Service

Collaboration

Aurea CX Platform
4.0
TIBCO Enterprise Message Service
Social collaboration tools
Aurea CX Platform
4.0
TIBCO Enterprise Message Service

Content Management Capabilties

Aurea CX Platform
4.0
TIBCO Enterprise Message Service
Content management
Aurea CX Platform
4.0
TIBCO Enterprise Message Service

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

TIBCO Enterprise Message Service

  • Tibco EMS performs very well, and it meets our stringent performance requirements for corporate messaging backbone.
  • Tibco EMS scales well, and this is another of our stringent requirements.
  • Tibco provides good support for the EMS product, and continues to improve it. This is important as we don't want to use something that does not keep up with the changes in the technology landscape.
Joe Yee | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

TIBCO Enterprise Message Service

  • A bit of lag time between data sync and the data reaching the server for some of our field sites.
  • It still seems like a niche product for me with little community support. I didn't know about it before working for a company that deployed it.
  • Certain functionality is too complex to setup as compared to other products on the market.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

TIBCO Enterprise Message Service

TIBCO Enterprise Message Service acts as a barebone service in our environment. Some applications use TIBCO Rendezvous, some EMS. In this way it was possible to evaluate the differences and I saw that EMS was more robust and open to different programming languages. In particular the integration with java was a good point.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

TIBCO Enterprise Message Service

  • It promotes the event-driven a-synchronized architecture, boosting the service-oriented design change by decoupling the data generator and the data consumer.
  • Applications can be easily "attached" to the data flow to quickly roll out the business added values without having to risk the changes of existing applications or components.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

TIBCO Enterprise Message Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TIBCO Enterprise Message Service Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
TIBCO Enterprise Message Service
6.8

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