Aurea CX Platform vs TIBCO Enterprise Message Service

Likelihood to Recommend

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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If you need a robust, extensible, reliable Enterprise Service Bus, with "Enterprise" being the key word here, TIBCO [Enterprise Message Service] will be able to fulfill every expectation.As proof of concept, or ad-hoc implementations, it might not be as well suited due to the infrastructure required.

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Verified User

Team Lead in Information Technology

Hospitality Company, 10,001+ employees

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Feature Rating Comparison

Aurea CX Platform

TIBCO Enterprise Message Service

Dashboards

Standard reports

Custom reports

Aurea CX Platform

TIBCO Enterprise Message Service

Process designer

Process simulation

Business rules engine

SOA support

Process player

Model execution

Aurea CX Platform

TIBCO Enterprise Message Service

Social collaboration tools

Aurea CX Platform

TIBCO Enterprise Message Service

Content management

Pros

Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
User-friendly UI
Relatively painless implementation

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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Tibco EMS performs very well, and it meets our stringent performance requirements for corporate messaging backbone.
Tibco EMS scales well, and this is another of our stringent requirements.
Tibco provides good support for the EMS product, and continues to improve it. This is important as we don't want to use something that does not keep up with the changes in the technology landscape.

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Joe Yee

IT Strategic Technical Advisor

FedEx ExpressPackage/Freight Delivery, 10,001+ employees

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Cons

Standard edition is significantly lighter touch than the (pricier) Enterprise version
There are similar solutions on the market that are competitively prices and offer positive user experience
Data migration can be tricky at times

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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A bit of lag time between data sync and the data reaching the server for some of our field sites.
It still seems like a niche product for me with little community support. I didn't know about it before working for a company that deployed it.
Certain functionality is too complex to setup as compared to other products on the market.

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Verified User

Analyst in Quality Assurance

Non-profit Organization Management Company, 10,001+ employees

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Alternatives Considered

No answers on this topic

TIBCO Enterprise Message Service acts as a barebone service in our environment. Some applications use TIBCO Rendezvous, some EMS. In this way it was possible to evaluate the differences and I saw that EMS was more robust and open to different programming languages. In particular the integration with java was a good point.

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Verified User

Employee in Information Technology

Semiconductors Company, 10,001+ employees

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Return on Investment

As our customers vary in size and maturity, the ROI ranges accordingly.
For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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It promotes the event-driven a-synchronized architecture, boosting the service-oriented design change by decoupling the data generator and the data consumer.
Applications can be easily "attached" to the data flow to quickly roll out the business added values without having to risk the changes of existing applications or components.

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Verified User

Strategist in Information Technology

Package/Freight Delivery Company, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Aurea CX Platform Editions & Modules

Edition

License	$200,000¹

Per Year

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

TIBCO Enterprise Message Service Editions & Modules

—

Additional Pricing Details

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Rating Summary

Aurea CX Platform

TIBCO Enterprise Message Service