What users are saying about
2 Ratings
8 Ratings
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Score 5 out of 100
2 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Uptrends

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
Lasha Jojua | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Uptrends
Dashboards
Aurea CX Platform
6.0
Uptrends
Standard reports
Aurea CX Platform
6.0
Uptrends
Custom reports
Aurea CX Platform
4.0
Uptrends

Process Engine

Aurea CX Platform
5.8
Uptrends
Process designer
Aurea CX Platform
6.0
Uptrends
Process simulation
Aurea CX Platform
7.0
Uptrends
Business rules engine
Aurea CX Platform
5.0
Uptrends
SOA support
Aurea CX Platform
5.0
Uptrends
Process player
Aurea CX Platform
7.0
Uptrends
Model execution
Aurea CX Platform
5.0
Uptrends

Collaboration

Aurea CX Platform
4.0
Uptrends
Social collaboration tools
Aurea CX Platform
4.0
Uptrends

Content Management Capabilties

Aurea CX Platform
4.0
Uptrends
Content management
Aurea CX Platform
4.0
Uptrends

Monitoring Tasks

Aurea CX Platform
Uptrends
7.7
Remote monitoring
Aurea CX Platform
Uptrends
8.9
Network device monitoring
Aurea CX Platform
Uptrends
8.1
Multiple Server Monitoring
Aurea CX Platform
Uptrends
7.0
Multi-device monitoring
Aurea CX Platform
Uptrends
6.0
Automated alerts and notifications
Aurea CX Platform
Uptrends
8.3

Management Tasks

Aurea CX Platform
Uptrends
7.5
Patch Management
Aurea CX Platform
Uptrends
7.0
Service configuration management
Aurea CX Platform
Uptrends
8.0
Software and hardware inventory
Aurea CX Platform
Uptrends
7.0
Policy-based automation
Aurea CX Platform
Uptrends
8.0

Reporting

Aurea CX Platform
Uptrends
7.2
Performance data reports
Aurea CX Platform
Uptrends
7.6
Customizable reporting
Aurea CX Platform
Uptrends
6.6
Data visualization
Aurea CX Platform
Uptrends
7.7
Risk analysis
Aurea CX Platform
Uptrends
7.0

Security

Aurea CX Platform
Uptrends
7.3
Data backup and recovery
Aurea CX Platform
Uptrends
8.0
Antivirus and malware management
Aurea CX Platform
Uptrends
6.0
Adinistraor access control
Aurea CX Platform
Uptrends
8.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Uptrends

  • Monitors downtime.
  • Waterfall of resources when loading pages.
Bryan Henry | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Uptrends

  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Lasha Jojua | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Uptrends

Uptrends 7.0
Based on 2 answers
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
Lasha Jojua | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Uptrends

The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
Lasha Jojua | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Uptrends

  • Ability to monitor uptime.
  • Cost savings over competitors.
Bryan Henry | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Uptrends

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Uptrends Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Uptrends
8.6

Support Rating

Aurea CX Platform
Uptrends
7.0

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