What users are saying about
8 Ratings
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Score 5 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Watchman Monitoring

If you are in IT consulting or manage any fleet of computers, both Mac and PC (and yes Linux) - you should have this installed. It will be able to provide you the information needed to repair computers and avoid productivity loss by users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Watchman Monitoring
Dashboards
Aurea CX Platform
6.0
Watchman Monitoring
Standard reports
Aurea CX Platform
6.0
Watchman Monitoring
Custom reports
Aurea CX Platform
4.0
Watchman Monitoring

Process Engine

Aurea CX Platform
5.8
Watchman Monitoring
Process designer
Aurea CX Platform
6.0
Watchman Monitoring
Process simulation
Aurea CX Platform
7.0
Watchman Monitoring
Business rules engine
Aurea CX Platform
5.0
Watchman Monitoring
SOA support
Aurea CX Platform
5.0
Watchman Monitoring
Process player
Aurea CX Platform
7.0
Watchman Monitoring
Model execution
Aurea CX Platform
5.0
Watchman Monitoring

Collaboration

Aurea CX Platform
4.0
Watchman Monitoring
Social collaboration tools
Aurea CX Platform
4.0
Watchman Monitoring

Content Management Capabilties

Aurea CX Platform
4.0
Watchman Monitoring
Content management
Aurea CX Platform
4.0
Watchman Monitoring

Monitoring Tasks

Aurea CX Platform
Watchman Monitoring
9.7
Remote monitoring
Aurea CX Platform
Watchman Monitoring
10.0
Multi-device monitoring
Aurea CX Platform
Watchman Monitoring
10.0
Automated alerts and notifications
Aurea CX Platform
Watchman Monitoring
9.0

Management Tasks

Aurea CX Platform
Watchman Monitoring
7.0
Software and hardware inventory
Aurea CX Platform
Watchman Monitoring
7.0

Reporting

Aurea CX Platform
Watchman Monitoring
7.5
Customizable reporting
Aurea CX Platform
Watchman Monitoring
7.0
Risk analysis
Aurea CX Platform
Watchman Monitoring
8.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Watchman Monitoring

  • Super easy to deploy.
  • Integrates well with ZenDesk and YourComputerInventory.com.
  • Website is very clear and email to manage.
  • Support is awesome.
  • Super lightweight package.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Watchman Monitoring

  • Would like to see non-computer deployment agent - such as Synology.
  • Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Watchman Monitoring

  • I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
  • The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Watchman Monitoring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Watchman Monitoring Editions & Modules

On-premise Edition
Watchman Monitoring$79.001
Watchman Monitoring$199.002
Watchman Monitoring$299.003
  1. Up to 25 Devices
  2. Up to 1500 Devices
  3. Over 1500 Devices
SaaS Edition
Watchman Monitoring$79.001
Watchman Monitoring$199.002
Watchman Monitoring$299.003
  1. Up to 25 Devices
  2. Up to 1500 Devices
  3. Over 1500 Devices
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Watchman Monitoring
10.0

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