What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 5 out of 100
Based on 8 reviews and ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 17 reviews and ratings
Likelihood to Recommend
Aurea CX Platform
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesWebSphere Message Broker
Routing, protocol transformation, message transformation and service aggregation are very well performed by WebSphere Message Broker (WMB). It is not very suitable for integration with databases.
Principal Software Engineer Developer
Fidelity InvestmentsFinancial Services, 10,001+ employees
Feature Rating Comparison
Reporting & Analytics
Aurea CX Platform
5.3
WebSphere Message Broker
—
Dashboards
Aurea CX Platform
6.0
WebSphere Message Broker
—
Standard reports
Aurea CX Platform
6.0
WebSphere Message Broker
—
Custom reports
Aurea CX Platform
4.0
WebSphere Message Broker
—
Process Engine
Aurea CX Platform
5.8
WebSphere Message Broker
—
Process designer
Aurea CX Platform
6.0
WebSphere Message Broker
—
Process simulation
Aurea CX Platform
7.0
WebSphere Message Broker
—
Business rules engine
Aurea CX Platform
5.0
WebSphere Message Broker
—
SOA support
Aurea CX Platform
5.0
WebSphere Message Broker
—
Process player
Aurea CX Platform
7.0
WebSphere Message Broker
—
Model execution
Aurea CX Platform
5.0
WebSphere Message Broker
—
Collaboration
Aurea CX Platform
4.0
WebSphere Message Broker
—
Social collaboration tools
Aurea CX Platform
4.0
WebSphere Message Broker
—
Content Management Capabilties
Aurea CX Platform
4.0
WebSphere Message Broker
—
Content management
Aurea CX Platform
4.0
WebSphere Message Broker
—
Pros
Aurea CX Platform
- Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
- User-friendly UI
- Relatively painless implementation

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesWebSphere Message Broker
- Graphical data mapper
- Support for different programming languages
- Integration with MQ
- Support for different parsers
Principal Software Engineer Developer
Fidelity InvestmentsFinancial Services, 10,001+ employees
Cons
Aurea CX Platform
- Standard edition is significantly lighter touch than the (pricier) Enterprise version
- There are similar solutions on the market that are competitively prices and offer positive user experience
- Data migration can be tricky at times

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesWebSphere Message Broker
- Logging
- Debugging
- Code quality tools
- Feature specific installation
Principal Software Engineer Developer
Fidelity InvestmentsFinancial Services, 10,001+ employees
Alternatives Considered
Aurea CX Platform
No answers on this topic
WebSphere Message Broker
Websphere message broker supports a lot more protocols than any other similar tool.
Principal Software Engineer Developer
Fidelity InvestmentsFinancial Services, 10,001+ employees
Return on Investment
Aurea CX Platform
- As our customers vary in size and maturity, the ROI ranges accordingly.
- For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
- For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesWebSphere Message Broker
- It helped us in improving the speed to market for our services/APIs.
- Learning curve is quite long
Principal Software Engineer Developer
Fidelity InvestmentsFinancial Services, 10,001+ employees
Screenshots
Pricing Details
Aurea CX Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Aurea CX Platform Editions & Modules
Edition
License | $200,0001 |
---|
- Per Year
Additional Pricing Details
—WebSphere Message Broker
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
WebSphere Message Broker Editions & Modules
—