What users are saying about
8 Ratings
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Score 5 out of 100
17 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

WebSphere Message Broker

Routing, protocol transformation, message transformation and service aggregation are very well performed by WebSphere Message Broker (WMB). It is not very suitable for integration with databases.
Srinivasa Manne | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
WebSphere Message Broker
Dashboards
Aurea CX Platform
6.0
WebSphere Message Broker
Standard reports
Aurea CX Platform
6.0
WebSphere Message Broker
Custom reports
Aurea CX Platform
4.0
WebSphere Message Broker

Process Engine

Aurea CX Platform
5.8
WebSphere Message Broker
Process designer
Aurea CX Platform
6.0
WebSphere Message Broker
Process simulation
Aurea CX Platform
7.0
WebSphere Message Broker
Business rules engine
Aurea CX Platform
5.0
WebSphere Message Broker
SOA support
Aurea CX Platform
5.0
WebSphere Message Broker
Process player
Aurea CX Platform
7.0
WebSphere Message Broker
Model execution
Aurea CX Platform
5.0
WebSphere Message Broker

Collaboration

Aurea CX Platform
4.0
WebSphere Message Broker
Social collaboration tools
Aurea CX Platform
4.0
WebSphere Message Broker

Content Management Capabilties

Aurea CX Platform
4.0
WebSphere Message Broker
Content management
Aurea CX Platform
4.0
WebSphere Message Broker

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

WebSphere Message Broker

  • Graphical data mapper
  • Support for different programming languages
  • Integration with MQ
  • Support for different parsers
Srinivasa Manne | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

WebSphere Message Broker

  • Logging
  • Debugging
  • Code quality tools
  • Feature specific installation
Srinivasa Manne | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

WebSphere Message Broker

Websphere message broker supports a lot more protocols than any other similar tool.
Srinivasa Manne | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

WebSphere Message Broker

  • It helped us in improving the speed to market for our services/APIs.
  • Learning curve is quite long
Srinivasa Manne | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

WebSphere Message Broker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WebSphere Message Broker Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
WebSphere Message Broker
7.0

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