What users are saying about
1 Rating
8 Ratings
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Score 5 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Zuri

Workflow automation where you need business resiliency adjusting processes during time to enhance client experience. Zuri is easy. It allows easy updates on stablished (simple and robust!) processes to enhance the workflow. Operations Eficiency gets focus on reducing the human hours and human errors in communications (e-mails), manuals tasks such as spreadsheets and data treatments, all types of repetitive tasks can be automated. Easy, simple and fast by non technical people.Scenarios where you need to automate workflows to ensure qualify and controlling the progresses and productivity of teams, people and organizations. Dashboards and reports specifically created for my own KPIs and goals. I could benefit from more business intelligence, getting my operations data structured (structurated data) and then used Analytics to better understand where and how to improve my operations to: increase client experience, improve profit margins while I was decreasing costs and waist.
Alexandre Degani | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Zuri
9.0
Dashboards
Aurea CX Platform
6.0
Zuri
9.0
Standard reports
Aurea CX Platform
6.0
Zuri
8.0
Custom reports
Aurea CX Platform
4.0
Zuri
10.0

Process Engine

Aurea CX Platform
5.8
Zuri
9.3
Process designer
Aurea CX Platform
6.0
Zuri
10.0
Process simulation
Aurea CX Platform
7.0
Zuri
10.0
Business rules engine
Aurea CX Platform
5.0
Zuri
9.0
SOA support
Aurea CX Platform
5.0
Zuri
9.0
Process player
Aurea CX Platform
7.0
Zuri
Model execution
Aurea CX Platform
5.0
Zuri
9.0
Form builder
Aurea CX Platform
Zuri
9.0

Collaboration

Aurea CX Platform
4.0
Zuri
9.0
Social collaboration tools
Aurea CX Platform
4.0
Zuri
9.0

Content Management Capabilties

Aurea CX Platform
4.0
Zuri
8.0
Content management
Aurea CX Platform
4.0
Zuri
8.0

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Zuri

  • Workflow automation made simple and fast by non technical people.
  • Hyperautomation (technology and processes orchestration).
  • Visual and intuitive interface developed for citizen developers and IT teams.
  • Accelerate the automation solutions development by IT teams (from simple to complex).
Alexandre Degani | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Zuri

  • AI can be slightly improved.
  • Process mining can be slightly improved.
Alexandre Degani | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Zuri

We tried other options, saw many demos, some customized, and used some Trials. Zuri was faster and simpler to model processes and activate the automation solutions. Zuri does now require technical knowledge to automate processes. Business people (citizen developers) can easily create their own automations in simple way, in minutes.Despite, Zuri is less expensive. And, it is used by entire organization, not only IT teams. Although IT teams have the governance (full governance and control - including auditing reports ready in clicks) the business people are on the spot too. IT teams use it to accelerate (faster and better, more controlled!) automation solutions (from simple to complex - all with drag and drop feature) the business people (Sales, Marketing, HR, Suppliers, Logistics...) they can easily automate their processes without the waiting time until IT team can deliver what is needed today.
Alexandre Degani | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Zuri

  • ROI was around 7 to 9x the second option we had.
  • Less expensive than other BPMS tools (options), very fast to implement.
  • Additionally, this is a BPMS tool that is used by all organization, not only IT teams.
  • Democratized expertise on automation leaving IT team free for more strategic projects rather than creating processes/workflow automation solutions for businesses teams.
Alexandre Degani | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Zuri

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zuri Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Zuri
10.0

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