What users are saying about
9 Ratings
9 Ratings
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Score 5.9 out of 100
32 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Email & Online Marketing

    7.4

    Aurea LM

    74%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Aurea List Manager ranks higher in 8/8 features

    WYSIWYG email editor

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Dynamic content

    6.2
    62%
    2 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    6.2
    62%
    2 Ratings
    N/A
    0 Ratings

    Landing pages

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    A/B testing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Email deliverability reporting

    6.2
    62%
    4 Ratings
    N/A
    0 Ratings

    List management

    8.1
    81%
    2 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting & Analytics

    7.1

    Aurea LM

    71%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Aurea List Manager ranks higher in 3/3 features

    Dashboards

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Higher Logic Thrive is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    6.0

    Aurea LM

    60%
    4 Ratings
    7.5

    Higher Logic Thrive

    75%
    17 Ratings

    Likelihood to Renew

    2.0

    Aurea LM

    20%
    1 Rating
    10.0

    Higher Logic Thrive

    100%
    1 Rating

    Usability

    Aurea LM

    N/A
    0 Ratings
    7.0

    Higher Logic Thrive

    70%
    2 Ratings

    Support Rating

    5.0

    Aurea LM

    50%
    2 Ratings
    9.5

    Higher Logic Thrive

    95%
    3 Ratings

    Implementation Rating

    5.0

    Aurea LM

    50%
    2 Ratings

    Higher Logic Thrive

    N/A
    0 Ratings

    Likelihood to Recommend

    Aurea

    Lyris LM is suited well with an organization or group that have several lists, as virtual list hosting is not represented by any other hosting company as far as I can tell.
    Read full review

    Higher Logic

    Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
    Read full review

    Pros

    Aurea

    • Reports: extensive reporting on mailings and membership. Pre-built reports/charts include Mailings, Members, Server Performance, Web site, Purchases, Interest and Surveys. If Aurea ListManager doesn't have the built-in chart needed, you can easily create your own.
    • Easy to analyze mailings: Completed mailing can be analyzed quickly. Options include viewing any errors that may have resulted, and checking list performance, evaluating recipient actions, ( opens, click-troughs). Details can be seen on a per-recipient basis, allowing you to see exactly what happened with each message sent.
    • Discussion Lists. There are numerous list setting to customize each list.
    Read full review

    Higher Logic

    • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
    • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
    • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
    Read full review

    Cons

    Aurea

    • Tech support is limited for standard users, especially during non business hours even for critical errors
    • Installation/upgrade is often complicated
    • Version releases are too frequent
    Read full review

    Higher Logic

    • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
    Read full review

    Pricing Details

    Aurea LM

    Starting Price

    Editions & Modules

    Aurea LM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Higher Logic Thrive

      Starting Price

      Editions & Modules

      Higher Logic Thrive editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Required

        Additional Details

        Likelihood to Renew

        Aurea

        We will most likely not use Lyris LM for much longer. We have recently been offered to utilize a different software that better meets our needs, is current, user friendly, and has fantastic reporting capabilities.
        Read full review

        Higher Logic

        They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
        Read full review

        Usability

        Aurea

        No answers on this topic

        Higher Logic

        The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
        Read full review

        Support Rating

        Aurea

        I have not needed to utilize customer support during my use of Lyris LM.
        Read full review

        Higher Logic

        Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
        Read full review

        Implementation Rating

        Aurea

        I was not part of the implementation process.
        Read full review

        Higher Logic

        No answers on this topic

        Alternatives Considered

        Aurea

        We selected Lyris LM based on cost, the fact that we can create custom reports and the way that they handle bounced emails just to name a few, It is easy to use and we have control of who can and cannot use. With a virtual list I can create a list or take a list down at any given time without filling out a form or contact with my provider and my list looks as if it is coming from my own server @museum.com.
        Read full review

        Higher Logic

        We are just in the early stages of looking into HubSpot Service Hub to determine if it will be a viable replacement for Higher Logic Community. We have other uses for the ServiceHub so there is an appeal to have it be a "one stop shop" for us. The big question however is how it will stack up to Higher Logic for the online communities. Candidly, while Higher Logic may be tough to beat in this area, it is something we will be looking closely at in the next 12 months.
        Read full review

        Return on Investment

        Aurea

        • Aurea as a company is mediocre with support. The former LM staff was better informed about the product.
        • LM can do almost anything you need. it's complete.
        • ROI has suffered as Aurea has not updated the product, charges a considerable amount for renewals, promises with no results.
        Read full review

        Higher Logic

        • Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us.
        • Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly.
        • Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money!
        Read full review

        Screenshots

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