Likelihood to Recommend
Lyris LM is suited well with an organization or group that have several lists, as virtual list hosting is not represented by any other hosting company as far as I can tell.
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If you have the need to run your own e-mail delivery infrastructure using SMTP2GO as your outbound gives a higher level of security, and reliability compared to any other options I could find. When aberrant behavior was seen on our newsletter (ios decided to automatically unsubscribe everyone automatically because of a misconfigured default setting in their email app) SMTP saw this pattern across multiple users, contacted us, contacted Apple and was able to get the issue resolved quickly. I would not have been able to accomplish this easily on my own.
Read full review Pros Reports: extensive reporting on mailings and membership. Pre-built reports/charts include Mailings, Members, Server Performance, Web site, Purchases, Interest and Surveys. If Aurea ListManager doesn't have the built-in chart needed, you can easily create your own. Easy to analyze mailings: Completed mailing can be analyzed quickly. Options include viewing any errors that may have resulted, and checking list performance, evaluating recipient actions, ( opens, click-troughs). Details can be seen on a per-recipient basis, allowing you to see exactly what happened with each message sent. Discussion Lists. There are numerous list setting to customize each list. Read full review Bulk email sending in the thousands of emails per day Email with large attachments going to a large number of users Email logging for audit/tracking purposes Handling large numbers of sending domains Team admin access for IT to manage settings and view logs Read full review Cons Tech support is limited for standard users, especially during non business hours even for critical errors Installation/upgrade is often complicated Version releases are too frequent Read full review More fine-grained sub-account via custom SMTP head fields NDR and Spam reports/exports would allow better integration back to our system Ability to handle DKIM/DMARC reports so we can further analyze (without handling our own system/servers) Read full review Likelihood to Renew
We will most likely not use Lyris LM for much longer. We have recently been offered to utilize a different software that better meets our needs, is current, user friendly, and has fantastic reporting capabilities.
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Reliability in email delivery is what counts the most. SMTP2GO is undeniably a winner in this category. The price is reasonable, therefore the RoI is excellent.
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While reporting could use some tweaks overall it is a very good product that works reliably and is simple to set up and maintain.
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I have not needed to utilize customer support during my use of Lyris LM.
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When I first contacted SMTP2GO while searching for a solution, they were extremely helpful and attentive. I think it only took two email messages to answer all my questions and make a decision. I don't think I've ever needed any support to implement and operate the several solutions I currently use with the SMTP2GO service. It just works intuitively and flawlessly.
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I was not part of the implementation process.
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We selected Lyris LM based on cost, the fact that we can create custom reports and the way that they handle bounced emails just to name a few, It is easy to use and we have control of who can and cannot use. With a virtual list I can create a list or take a list down at any given time without filling out a form or contact with my provider and my list looks as if it is coming from my own server @museum.com.
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SMTP2GO stands out in several ways. Firstly, it offers a highly reliable email delivery infrastructure, with a strong focus on ensuring that emails are delivered successfully. Additionally, SMTP2GO provides advanced reporting and analytics features that help organizations to better understand the performance of their email campaigns. The easy integration with a wide range of platforms, excellent customer support, and robust spam filter are also standout features. We'll recommend SMTP2GO to anyone looking for reliable email sending.
Read full review Return on Investment Aurea as a company is mediocre with support. The former LM staff was better informed about the product. LM can do almost anything you need. it's complete. ROI has suffered as Aurea has not updated the product, charges a considerable amount for renewals, promises with no results. Read full review Allowed us to use the same SMTP information across the board for all customers instead of having them split between several accounts. More cost efficient than paying for several different email accounts. Created an additional layer of great customer service for us since SMTP information is able to be preprogrammed into the equipment before ever leaving our facility. Read full review ScreenShots