What users are saying about
8 Ratings
6 Ratings
8 Ratings
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Score 5 out of 100
6 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Aurea Process

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Azure Monitor

We were able to get a single pane of glass for all our monitoring needs on Azure Monitor. However, we would like to see it improve to auto scale out and scale in depending on the load without human intervention. This can help us get to the No Ops model and rely on automated processes rather than manual intervention.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea Process
5.3
Azure Monitor
Dashboards
Aurea Process
6.0
Azure Monitor
Standard reports
Aurea Process
6.0
Azure Monitor
Custom reports
Aurea Process
4.0
Azure Monitor

Process Engine

Aurea Process
5.8
Azure Monitor
Process designer
Aurea Process
6.0
Azure Monitor
Process simulation
Aurea Process
7.0
Azure Monitor
Business rules engine
Aurea Process
5.0
Azure Monitor
SOA support
Aurea Process
5.0
Azure Monitor
Process player
Aurea Process
7.0
Azure Monitor
Model execution
Aurea Process
5.0
Azure Monitor

Collaboration

Aurea Process
4.0
Azure Monitor
Social collaboration tools
Aurea Process
4.0
Azure Monitor

Content Management Capabilties

Aurea Process
4.0
Azure Monitor
Content management
Aurea Process
4.0
Azure Monitor

Pros

Aurea Process

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Azure Monitor

  • It supports all the Azure PAAS services.
  • Can monitor both infrastructure and application
Anonymous | TrustRadius Reviewer

Cons

Aurea Process

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Azure Monitor

  • Custom metrics
  • Ease of use
Anonymous | TrustRadius Reviewer

Support Rating

Aurea Process

No score
No answers yet
No answers on this topic

Azure Monitor

Azure Monitor 6.7
Based on 4 answers
I have not had to work with Azure Monitor support, so it is difficult to say how well the support team is. I assume that Azure has a well-versed team on the customer service side to assist with any issues customers may have. I may need them in the feature.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea Process

No answers on this topic

Azure Monitor

While other tools have their own unique capability, Azure Monitor helps us monitor essential PAAS services that are not supported by other tools. So even though we have one other APM tool, we still rely on Azure Monitor for some of the special PAAS services, this is a huge advantage.
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea Process

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Azure Monitor

  • We are able to react quickly to the issues.
  • Debugging sessions are yielding quicker results to generate RCA.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea Process

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per year

Aurea Process Editions & Modules

Edition
License$200,0001
  1. per year
Additional Pricing Details

Azure Monitor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Azure Monitor Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea Process
5.0
Azure Monitor
7.6

Support Rating

Aurea Process
Azure Monitor
6.7

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