Aurea Process vs. Azure Monitor

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

We were able to get a single pane of glass for all our monitoring needs on Azure Monitor. However, we would like to see it improve to auto scale out and scale in depending on the load without human intervention. This can help us get to the No Ops model and rely on automated processes rather than manual intervention.

Incentivized

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• It supports all the Azure PAAS services.
• Can monitor both infrastructure and application

Incentivized

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Custom metrics
• Ease of use

Incentivized

I have not had to work with Azure Monitor support, so it is difficult to say how well the support team is. I assume that Azure has a well-versed team on the customer service side to assist with any issues customers may have. I may need them in the feature.

Incentivized

While other tools have their own unique capability, Azure Monitor helps us monitor essential PAAS services that are not supported by other tools. So even though we have one other APM tool, we still rely on Azure Monitor for some of the special PAAS services, this is a huge advantage.

Incentivized

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• We are able to react quickly to the issues.
• Debugging sessions are yielding quicker results to generate RCA.

Incentivized