What users are saying about
8 Ratings
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Top Rated
164 Ratings
8 Ratings
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Score 5 out of 100

Celonis

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Top Rated
164 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Reporting & Analytics

    5.3

    Aurea Process

    53%

    Celonis

    Feature Set Not Supported
    N/A
    Aurea Process ranks higher in 3/3 features

    Dashboards

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Custom reports

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Process Engine

    5.8

    Aurea Process

    58%

    Celonis

    Feature Set Not Supported
    N/A
    Aurea Process ranks higher in 6/6 features

    Process designer

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Process simulation

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Business rules engine

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    SOA support

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Process player

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Model execution

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Collaboration

    4.0

    Aurea Process

    40%

    Celonis

    Feature Set Not Supported
    N/A
    Aurea Process ranks higher in 1/1 features

    Social collaboration tools

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Content Management Capabilties

    4.0

    Aurea Process

    40%

    Celonis

    Feature Set Not Supported
    N/A
    Aurea Process ranks higher in 1/1 features

    Content management

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Celonis is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.0

    Aurea Process

    50%
    1 Rating
    9.1

    Celonis

    91%
    138 Ratings

    Likelihood to Renew

    Aurea Process

    N/A
    0 Ratings
    8.3

    Celonis

    83%
    6 Ratings

    Usability

    Aurea Process

    N/A
    0 Ratings
    6.4

    Celonis

    64%
    3 Ratings

    Support Rating

    Aurea Process

    N/A
    0 Ratings
    6.4

    Celonis

    64%
    3 Ratings

    Implementation Rating

    Aurea Process

    N/A
    0 Ratings
    9.1

    Celonis

    91%
    1 Rating

    Likelihood to Recommend

    Aurea

    The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
    Read full review

    Celonis

    Celonis is ideal for the recruitment process, which involves individuals applying, interviewing, being offered, and accepting positions. Celonis also allows the HR department to manage the data from the recruitment process, allowing them to track the speed of the process and understand why candidates drop out. Celonis examines the efficacy of HR systems, how they respond to employee requests, and who is in charge of specific activities.
    Read full review

    Pros

    Aurea

    • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
    • User-friendly UI
    • Relatively painless implementation
    Read full review

    Celonis

    • The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
    • The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
    • The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
    • OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
    • Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
    • Dashboard views of specific KPIs help us build and export management reports with ease
    Read full review

    Cons

    Aurea

    • Standard edition is significantly lighter touch than the (pricier) Enterprise version
    • There are similar solutions on the market that are competitively prices and offer positive user experience
    • Data migration can be tricky at times
    Read full review

    Celonis

    • Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
    • Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
    • Client Centricity (They are working on that with their new structure of Consultants, though)
    Read full review

    Pricing Details

    Aurea Process

    Starting Price

    $0 per year

    Editions & Modules

    Aurea Process editions and modules pricing
    EditionModules
    License$200,0001

    Footnotes

    1. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Celonis

    Starting Price

    Editions & Modules

    Celonis editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Snap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.

      Pricing Info

      Likelihood to Renew

      Aurea

      No answers on this topic

      Celonis

      We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
      Read full review

      Usability

      Aurea

      No answers on this topic

      Celonis

      It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
      Read full review

      Support Rating

      Aurea

      No answers on this topic

      Celonis

      We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
      Read full review

      Implementation Rating

      Aurea

      No answers on this topic

      Celonis

      Celonis has a lot of tools to support the implementation.
      Read full review

      Alternatives Considered

      Aurea

      No answers on this topic

      Celonis

      The key difference for me as the user and as an analyst is the ease with which Celonis allowed me to shape the analysis myself. Other tools rely on what an analyst created in hopes that it will serve the purpose to everybody. So many times, however, I find myself stuck, wishing to apply a different angle to my analysis but needing to request IT enhancement, which takes time. Celonis gives me the extra flexibility which I have not yet experienced anywhere else.
      Read full review

      Return on Investment

      Aurea

      • As our customers vary in size and maturity, the ROI ranges accordingly.
      • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
      • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
      Read full review

      Celonis

      • I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
      • I have seen Celonis take days off of processing times in purchasing processes.
      • I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.
      Read full review

      Screenshots

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