What users are saying about
8 Ratings
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165 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5 out of 100

PRTG

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
165 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Aurea Process

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

PRTG

If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea Process
5.3
PRTG
Dashboards
Aurea Process
6.0
PRTG
Standard reports
Aurea Process
6.0
PRTG
Custom reports
Aurea Process
4.0
PRTG

Process Engine

Aurea Process
5.8
PRTG
Process designer
Aurea Process
6.0
PRTG
Process simulation
Aurea Process
7.0
PRTG
Business rules engine
Aurea Process
5.0
PRTG
SOA support
Aurea Process
5.0
PRTG
Process player
Aurea Process
7.0
PRTG
Model execution
Aurea Process
5.0
PRTG

Collaboration

Aurea Process
4.0
PRTG
Social collaboration tools
Aurea Process
4.0
PRTG

Content Management Capabilties

Aurea Process
4.0
PRTG
Content management
Aurea Process
4.0
PRTG

Network Performance Monitoring

Aurea Process
PRTG
8.2
Automated network device discovery
Aurea Process
PRTG
8.9
Network monitoring
Aurea Process
PRTG
9.2
Baseline threshold calculation
Aurea Process
PRTG
8.6
Alerts
Aurea Process
PRTG
9.4
Network capacity planning
Aurea Process
PRTG
6.9
Packet capture analysis
Aurea Process
PRTG
7.5
Network mapping
Aurea Process
PRTG
7.5
Customizable reports
Aurea Process
PRTG
8.5
Wireless infrastructure monitoring
Aurea Process
PRTG
7.2
Hardware health monitoring
Aurea Process
PRTG
7.8

Pros

Aurea Process

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

PRTG

  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Dan Reynolds | TrustRadius Reviewer

Cons

Aurea Process

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

PRTG

  • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
  • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
  • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Aurea Process

No score
No answers yet
No answers on this topic

PRTG

PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.
Anonymous | TrustRadius Reviewer

Usability

Aurea Process

No score
No answers yet
No answers on this topic

PRTG

PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
Anonymous | TrustRadius Reviewer

Support Rating

Aurea Process

No score
No answers yet
No answers on this topic

PRTG

PRTG 8.6
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aurea Process

No answers on this topic

PRTG

I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
Anonymous | TrustRadius Reviewer

Return on Investment

Aurea Process

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

PRTG

  • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
  • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
  • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
Robert Paul | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea Process

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per year

Aurea Process Editions & Modules

Edition
License$200,0001
  1. per year
Additional Pricing Details

PRTG

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 subscription license

PRTG Editions & Modules

Edition
PRTG 500$1,7501
PRTG 1,000$3,2001
PRTG 2,500$6,5001
PRTG 5,000$11,5001
PRTG XL 1$15,5001
PRTG EnterpriseCustom Pricing2
  1. perpetual license
  2. subscription license
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea Process
5.0
PRTG
8.6

Likelihood to Renew

Aurea Process
PRTG
10.0

Usability

Aurea Process
PRTG
9.0

Support Rating

Aurea Process
PRTG
8.6

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