Authorize.Net vs Billtrust

• Authorize.Net is extremely secure. The advanced fraud detection suite is great at preventing chargebacks and fraudulent transactions.
• Authorize.Net processes transactions very quickly. The funds are deposited quickly as well.
• Authorize.Net does not limit the size of transactions.
• Authorize.Net can process transactions is many different currencies, which is especially helpful for a global company such as the one I work for.

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• Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
• The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.

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• The lack of data portability is a big issue for me.
• Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
• Their customer service is not up to the mark. You can get stuck if you need any help from their end.

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• Search feature of PO or invoice #, etc. when logged in as the dealer.
• When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
• Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.

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• Lets us charge cards so we can get paid on time, every time.
• It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.

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• 10 day reduction in our DSO resulting in increased cash flow
• Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
• Increased payment application by batching payment types by day into one file
• Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully

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