What users are saying about
Authorize.Net
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Top Rated
72 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 72 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 15 reviews and ratings
Attribute Ratings
- Authorize.Net is rated higher in 1 area: Likelihood to Recommend
- Billtrust is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend
8.3
Authorize.Net
83%
33 Ratings
7.0
Billtrust
70%
5 Ratings
Likelihood to Renew
9.0
Authorize.Net
90%
2 Ratings
10.0
Billtrust
100%
1 Rating
Usability
Authorize.Net
N/A
0 Ratings
10.0
Billtrust
100%
1 Rating
Support Rating
5.0
Authorize.Net
50%
2 Ratings
9.7
Billtrust
97%
7 Ratings
Implementation Rating
Authorize.Net
N/A
0 Ratings
10.0
Billtrust
100%
1 Rating
Likelihood to Recommend
Authorize.Net
Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
Owner
Wise-Up Home Inspection, LLCReal Estate, 1-10 employees
Billtrust
For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.

Verified User
Project Manager in Information Technology
Wholesale Company, 201-500 employeesPros
Authorize.Net
- Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
- Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
- Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.
IT Programmer
PneudartMedical Device, 51-200 employees
Billtrust
- Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
- The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
Manager, Business Systems
Revere Electric SupplyWholesale, 201-500 employees
Cons
Authorize.Net
- The lack of data portability is a big issue for me.
- Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
- Their customer service is not up to the mark. You can get stuck if you need any help from their end.
Software Engineer
GlookoComputer Software, 51-200 employees
Billtrust
- Search feature of PO or invoice #, etc. when logged in as the dealer.
- When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
- Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Pricing Details
Authorize.Net
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 monthly gateway/per transaction
Authorize.Net Editions & Modules
Edition
All-in-One Option | 25 & 2.9% + $0.301 |
---|---|
Payment Gateway Only | $252 |
- monthly gateway/per transaction
- monthly gateway
Additional Pricing Details
—Billtrust
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Billtrust Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Authorize.Net
Authorize.Net 9.0
Based on 2 answers
Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.

Verified User
Director in Marketing
Non-profit Organization Management Company, 1-10 employeesBilltrust
Billtrust 10.0
Based on 1 answer
We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Usability
Authorize.Net
No score
No answers yet
No answers on this topic
Billtrust
Billtrust 10.0
Based on 1 answer
Not too busy or elaborate, able to quickly log in & start using right away
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Support Rating
Authorize.Net
Authorize.Net 5.0
Based on 2 answers
I have no experience directly with the support offered by Authorize.Net.

Verified User
Project Manager in Other
Construction Company, 11-50 employeesBilltrust
Billtrust 9.7
Based on 7 answers
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
Accounts Payable Manager
Barton Malow CompanyConstruction, 1001-5000 employees
Implementation Rating
Authorize.Net
No score
No answers yet
No answers on this topic
Billtrust
Billtrust 10.0
Based on 1 answer
I was not here for the implementation
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Alternatives Considered
Authorize.Net
Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!

Verified User
Director in Marketing
Marketing & Advertising Company, 11-50 employeesBilltrust
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.

Verified User
Project Manager in Information Technology
Wholesale Company, 201-500 employeesReturn on Investment
Authorize.Net
- Lets us charge cards so we can get paid on time, every time.
- It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.
President
Five Star CommerceMarketing and Advertising, 1-10 employees
Billtrust
- 10 day reduction in our DSO resulting in increased cash flow
- Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
- Increased payment application by batching payment types by day into one file
- Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
Billing Administrator
MAWSAUtilities, 11-50 employees