What users are saying about
35 Ratings
11 Ratings
35 Ratings
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Score 8.3 out of 100
11 Ratings
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Score 8 out of 100

Likelihood to Recommend

Authorize.Net

It's great if you need to record billing information for future payments. It's a lot easier than having to send invoices and waiting for the clients to pay every time. Of course, if you're prepaying or something like that, I wouldn't think authorize.net is necessary. Once you get to $10,000/month in credit card transactions, that's when you'd want to look into things like authorize.net from what I understand.
McKay Salisbury | TrustRadius Reviewer

Billtrust

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
Anonymous | TrustRadius Reviewer

Pros

Authorize.Net

  • Authorize.Net is extremely secure. The advanced fraud detection suite is great at preventing chargebacks and fraudulent transactions.
  • Authorize.Net processes transactions very quickly. The funds are deposited quickly as well.
  • Authorize.Net does not limit the size of transactions.
  • Authorize.Net can process transactions is many different currencies, which is especially helpful for a global company such as the one I work for.
Anonymous | TrustRadius Reviewer

Billtrust

  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
John Heinzel | TrustRadius Reviewer

Cons

Authorize.Net

  • The lack of data portability is a big issue for me.
  • Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
  • Their customer service is not up to the mark. You can get stuck if you need any help from their end.
Mona Rajhans | TrustRadius Reviewer

Billtrust

  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
Lisa Burns | TrustRadius Reviewer

Likelihood to Renew

Authorize.Net

No score
No answers yet
No answers on this topic

Billtrust

Billtrust 10.0
Based on 1 answer
We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
Lisa Burns | TrustRadius Reviewer

Usability

Authorize.Net

No score
No answers yet
No answers on this topic

Billtrust

Billtrust 10.0
Based on 1 answer
Not too busy or elaborate, able to quickly log in & start using right away
Lisa Burns | TrustRadius Reviewer

Support Rating

Authorize.Net

Authorize.Net 5.0
Based on 2 answers
I have no experience directly with the support offered by Authorize.Net.
Anonymous | TrustRadius Reviewer

Billtrust

Billtrust 8.1
Based on 7 answers
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
Jill Liegghio | TrustRadius Reviewer

Implementation Rating

Authorize.Net

No score
No answers yet
No answers on this topic

Billtrust

Billtrust 10.0
Based on 1 answer
I was not here for the implementation
Lisa Burns | TrustRadius Reviewer

Alternatives Considered

Authorize.Net

Authorize.net does not stack up well against Stripe. Stripe is much simpler and easy to maintain. Stripe's recurring payment platform allows the manager to easily associate subscriptions with customers. Where Authorize.net takes about 4 hours to learn, Stripe takes about 1 hour. Stripe also integrates well with other platforms, such as Salesforce, which gives it a leg up over the competition.
Anonymous | TrustRadius Reviewer

Billtrust

For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
Anonymous | TrustRadius Reviewer

Return on Investment

Authorize.Net

  • Lets us charge cards so we can get paid on time, every time.
  • It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.
McKay Salisbury | TrustRadius Reviewer

Billtrust

  • 10 day reduction in our DSO resulting in increased cash flow
  • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
  • Increased payment application by batching payment types by day into one file
  • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
Candace Hoover | TrustRadius Reviewer

Pricing Details

Authorize.Net

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Authorize.Net Editions & Modules

Edition
All-in-One Option25 & 2.9% + $0.301
Payment Gateway Only$252
  1. monthly gateway/per transaction
  2. monthly gateway
Additional Pricing Details

Billtrust

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Billtrust Editions & Modules

Additional Pricing Details

Add comparison