Likelihood to Recommend Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
Read full review Cloud Elements shines when you want to offer multiple options to the user on a type of system, such as supporting integration to CRM and wanting to offer Dynamics, Salesforce, and HubSpot on equal footing. If you only have a single integration with a single system, using Cloud Elements adds an unnecessary layer of abstraction.
Read full review Pros Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard. Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly. Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised. Read full review The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc. Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function. Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable. Read full review Cons The lack of data portability is a big issue for me. Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there. Their customer service is not up to the mark. You can get stuck if you need any help from their end. Read full review The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch. Read full review Likelihood to Renew Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.
Read full review Support Rating I have no experience directly with the support offered by Authorize.Net.
Read full review Alternatives Considered Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!
Read full review At the time we found Cloud Elements we found no other option that had a Unified API for cloud storage providers.
Read full review Return on Investment Lets us charge cards so we can get paid on time, every time. It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client. Read full review Not my area of expertise, but it made my job as an implementer much easier, especially after finishing the first integration. Read full review ScreenShots