What users are saying about
29 Ratings
11 Ratings
29 Ratings
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Score 7.8 out of 100
11 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Authorize.Net

Authorize.Net is best for mid to large size companies that need to process large transactions and are worried about fraud or potential chargebacks. Small businesses are probably better off going with a different option since there are many less expensive options out there that offer very similar features for credit card processing.
Anonymous | TrustRadius Reviewer

Cloud Elements

Cloud Elements shines when you want to offer multiple options to the user on a type of system, such as supporting integration to CRM and wanting to offer Dynamics, Salesforce, and HubSpot on equal footing. If you only have a single integration with a single system, using Cloud Elements adds an unnecessary layer of abstraction.
Erik Ralston | TrustRadius Reviewer

Pros

Authorize.Net

  • There’s a lot to love about Authorize.Net. They provide a ton of free add-on features, including fraud prevention filters, a simple checkout system, subscription/recurring billing and customer information storage for shipping addresses and payment info so your customers won’t have to reenter it every time.
  • They also provide e-check processing (even without a merchant account) for an extra fee.
  • I also like that you can use the AuthNet virtual terminal with a USB card reader.
Mona Rajhans | TrustRadius Reviewer

Cloud Elements

  • The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc.
  • Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function.
  • Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable.
Anonymous | TrustRadius Reviewer

Cons

Authorize.Net

  • Authorize.net's user interface is far below average and feels like it has not been updated since the early 2000s. It's difficult to find the needed tools. It takes a lot of training to get new users up to speed and using the platform. In general, Authorize.net is in need of a major site re-design.
  • Authorize.net's Recurring Billing feature is unreliable. There is not a way to filter by time-frame (monthly, yearly, etc.) and canceling subscriptions is only possible one at a time. The platform would often duplicate customers instead of adding billing details to the already existing customer.
  • Importing, exporting, and uploading content into Authorize.net is difficult. Content must be formatted in a very specific manner. Because of this, I do no recommend Athourize.net to anyone who has large amounts of data it wants to transfer to or from the platform.
Anonymous | TrustRadius Reviewer

Cloud Elements

  • The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch.
Anonymous | TrustRadius Reviewer

Support Rating

Authorize.Net

Authorize.Net 5.0
Based on 2 answers
I have no experience directly with the support offered by Authorize.Net.
Anonymous | TrustRadius Reviewer

Cloud Elements

No score
No answers yet
No answers on this topic

Alternatives Considered

Authorize.Net

Authorize.net is often on the more complex end to implement (at least for custom implementations). Stripe and Braintree are somewhat more developer-friendly and also have more intuitive user interfaces (for management and day-to-day use).Some other services also have better price points - be sure to shop around.But, it has a longer history than some services and high support among third-party software, plugins and other solutions.
Chris Putnam | TrustRadius Reviewer

Cloud Elements

At the time we found Cloud Elements we found no other option that had a Unified API for cloud storage providers.
Anonymous | TrustRadius Reviewer

Return on Investment

Authorize.Net

  • Authorize.Net has really helped smooth out the payment process for our larger customers. They often have multiple accounts they need to pay for in one transaction and/or a high dollar amount to process.
  • We have never had to deal with a chargeback from a transaction processed in Authorize.Net. We get chargebacks from our other platform a few times every month.
Anonymous | TrustRadius Reviewer

Cloud Elements

  • Not my area of expertise, but it made my job as an implementer much easier, especially after finishing the first integration.
Anonymous | TrustRadius Reviewer

Pricing Details

Authorize.Net

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Authorize.Net Editions & Modules

Edition
All-in-One Option25 & 2.9% + $0.301
Payment Gateway Only$252
  1. monthly gateway/per transaction
  2. monthly gateway
Additional Pricing Details

Cloud Elements

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Cloud Elements Editions & Modules

Additional Pricing Details

Add comparison