Authorize.net vs. Fiserv (First Data) - ICICI Merchant Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Authorize.net
Score 8.2 out of 10
N/A
Authorize.net is a payment gateway software solution offered by Visa featuring secure data processing and fraud protection.
$25
monthly gateway
Fiserv (First Data) - ICICI Merchant Services
Score 3.9 out of 10
N/A
Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.N/A
Pricing
Authorize.netFiserv (First Data) - ICICI Merchant Services
Editions & Modules
All-in-One Option
25 & 2.9% + $0.30
monthly gateway/per transaction
Payment Gateway Only
$25
monthly gateway
No answers on this topic
Offerings
Pricing Offerings
Authorize.netFiserv (First Data) - ICICI Merchant Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Authorize.netFiserv (First Data) - ICICI Merchant Services
Considered Both Products
Authorize.net
Chose Authorize.net
Authorize.net in a pure e-commerce environment is a very good choice for small to medium/small e-commerce businesses. It is not a good solution for brick-and-mortar businesses or relatively large e-commerce retailers.
Chose Authorize.net
I used FirstData before Authorize.net, but after we'd suffered a few fraudulent payments and found that FirstData's address verification algorithm wasn't working as expected, we switched to Auhtorize.net. So far, it is working so well. Authorized.net is also a preferred …
Fiserv (First Data) - ICICI Merchant Services

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Authorize.netFiserv (First Data) - ICICI Merchant Services
Small Businesses
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Score 9.0 out of 10
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Medium-sized Companies
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Score 9.0 out of 10
Apple Pay
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Score 9.0 out of 10
Enterprises
Adyen
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User Ratings
Authorize.netFiserv (First Data) - ICICI Merchant Services
Likelihood to Recommend
8.3
(31 ratings)
4.6
(7 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Authorize.netFiserv (First Data) - ICICI Merchant Services
Likelihood to Recommend
Visa
Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
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Fiserv
The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
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Pros
Visa
  • Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
  • Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
  • Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.
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Fiserv
  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
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Cons
Visa
  • The lack of data portability is a big issue for me.
  • Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
  • Their customer service is not up to the mark. You can get stuck if you need any help from their end.
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Fiserv
  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
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Likelihood to Renew
Visa
Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.
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Fiserv
No answers on this topic
Support Rating
Visa
I have no experience directly with the support offered by Authorize.Net.
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Fiserv
No answers on this topic
Alternatives Considered
Visa
Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!
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Fiserv
First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
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Return on Investment
Visa
  • Lets us charge cards so we can get paid on time, every time.
  • It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.
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Fiserv
  • Our ROI has been very positive
  • Our company has been able to process cash receipts remotely
  • Our processing charges have been lower
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ScreenShots