This review does not include a rating.
This review does not include a rating.
16 Ratings
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Score 9.1 out of 100

Attribute Ratings

    Likelihood to Recommend

    Autodesk Configurator 360 (discontinued)

    N/A
    0 Ratings
    6.8

    Verint Community (Telligent)

    68%
    9 Ratings

    Likelihood to Renew

    Autodesk Configurator 360 (discontinued)

    N/A
    0 Ratings
    10.0

    Verint Community (Telligent)

    100%
    1 Rating

    Usability

    Autodesk Configurator 360 (discontinued)

    N/A
    0 Ratings
    8.7

    Verint Community (Telligent)

    87%
    5 Ratings

    Support Rating

    Autodesk Configurator 360 (discontinued)

    N/A
    0 Ratings
    8.3

    Verint Community (Telligent)

    83%
    5 Ratings

    Likelihood to Recommend

    Autodesk

    No answers on this topic

    Verint

    It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
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    Pros

    Autodesk

    No answers on this topic

    Verint

    • Intuitive interface that has been well received by a wide range of employees.
    • Ridiculously impressive moderation tools that have allowed a small community team to scale.
    • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
    • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
    • Out of the box interface is excellent and requires little customization to get going.
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    Cons

    Autodesk

    No answers on this topic

    Verint

    • Make it easier to customize widget UI - without requiring extensive coding experience
    • Provide templates for Community homepages that are simple and have great UX
    • Make it easy to change the theme
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    Pricing Details

    Autodesk Configurator 360 (discontinued)

    Starting Price

    Editions & Modules

    Autodesk Configurator 360 (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Verint Community (Telligent)

      Starting Price

      Editions & Modules

      Verint Community (Telligent) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Likelihood to Renew

        Autodesk

        No answers on this topic

        Verint

        I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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        Usability

        Autodesk

        No answers on this topic

        Verint

        Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
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        Support Rating

        Autodesk

        No answers on this topic

        Verint

        So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
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        Alternatives Considered

        Autodesk

        No answers on this topic

        Verint

        As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
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        Return on Investment

        Autodesk

        No answers on this topic

        Verint

        • It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us.
        • We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders.
        • We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful.
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