What users are saying about
45 Ratings
Top Rated
137 Ratings
45 Ratings
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Score 8.1 out of 100
Top Rated
137 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Attribute Ratings

  • Autoklose is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.1

Autoklose

81%
34 Ratings
7.4

Drift

74%
47 Ratings

Likelihood to Renew

9.1

Autoklose

91%
2 Ratings

Drift

N/A
0 Ratings

Usability

8.7

Autoklose

87%
31 Ratings
7.1

Drift

71%
3 Ratings

Availability

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Performance

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Support Rating

8.5

Autoklose

85%
31 Ratings
7.8

Drift

78%
3 Ratings

In-Person Training

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Online Training

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Implementation Rating

9.1

Autoklose

91%
2 Ratings

Drift

N/A
0 Ratings

Configurability

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Ease of integration

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Product Scalability

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Vendor post-sale

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Vendor pre-sale

9.1

Autoklose

91%
1 Rating

Drift

N/A
0 Ratings

Likelihood to Recommend

VanillaSoft

If someone only runs a campaign using email and telephone communication, Autoklose is perfect, and I highly recommend it. If someone uses a more diverse set of tools and wants a more complex type of sequence, Autoklose does not allow their users to program communication tools that some other tools and software allow.
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Drift

It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.
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Pros

VanillaSoft

  • It is helping in editing, managing, and send[ing] out large marketing campaigns.
  • It is easy to handle multiple emails in appropriate sequence.
  • Our company [has been] using this for a very long time. It is one of the perfect email solutions we found for our organization.
  • I have been very much impressed by their support staff.
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Drift

  • Easy to implement - we were up on our site in hours.
  • Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in.
  • Surfaces relevant experiences and content to people faster based on targeted use cases.
  • Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama.
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Cons

VanillaSoft

  • AutoKlose uses your own email, (e.g. Microsoft Outlook), so it runs the risk of exceeding the Microsoft Message Rate Limit, which can be problematic for your Outlook account.
  • Additional throttling limits for the SMTP Authentication protocol are:
  • 30 messages per minute
  • Recipient rate limit of 10,000 recipients per day.
  • Exceeding these limits will cause the following issues:
  • Exceeding the per minute limit causes email delivery delays, any excess in message submission will be throttled and successively carried over to the following minutes.
  • Exceeding the per day limit causes the following error message:
  • 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException.
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Drift

  • Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
  • In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.
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Pricing Details

Autoklose

Starting Price

Editions & Modules

Autoklose editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Drift

    Starting Price

    Editions & Modules

    Drift editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      VanillaSoft

      We love it and it works
      Read full review

      Drift

      No answers on this topic

      Usability

      VanillaSoft

      Whether it's setting up integrations, creating email campaigns, managing conversations with prospects, Autoklose is a well-designed tool that provides clarity along the way for users to find their bearings, and understand what to do. The help documentation is excellent, the support is great, but the tool is built in a way that simply makes sense when you're using it.
      Read full review

      Drift

      The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.
      Read full review

      Reliability and Availability

      VanillaSoft

      We have really had no issues.
      Read full review

      Drift

      No answers on this topic

      Performance

      VanillaSoft

      Always loads fast.
      Read full review

      Drift

      No answers on this topic

      Support Rating

      VanillaSoft

      Our Autoklose rep is amazing! Jelena has always gotten back to us within 24 hours, despite living on a different continent. She is completely proficient with the tool and is usually able to answer our questions with a brief email or short virtual meeting.
      Read full review

      Drift

      The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!
      Read full review

      In-Person Training

      VanillaSoft

      Jelena is amazing! Very knowledgable. Great instructor.
      Read full review

      Drift

      No answers on this topic

      Online Training

      VanillaSoft

      Jelena is fantastic. She always responds to emails immediately.
      Read full review

      Drift

      No answers on this topic

      Implementation Rating

      VanillaSoft

      It is extremely easy to implement and start using right away
      Read full review

      Drift

      No answers on this topic

      Alternatives Considered

      VanillaSoft

      I think that I have already said it, Autoklose has much better support and is really quick to set up and use compared with any of the other systems that I have used over the years.
      Read full review

      Drift

      I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.
      Read full review

      Scalability

      VanillaSoft

      It's expensive to have a single seat for each salesperson, so the alias feature will be the perfect addition to this product.
      Read full review

      Drift

      No answers on this topic

      Return on Investment

      VanillaSoft

      • I feel the increased prospect engagement and business opportunities created supported the cost. In my industry 1 customer can support positive ROI.
      • I saw an overall increase in mass emailing effectiveness and we were able to automate majority of our campaigns which increased productivity for marketing & sales.
      Read full review

      Drift

      • Save time by allowing your inbound audience to access what they want immediately through Drift bots.
      • Reducing friction you will increase your inbound audience engagement traffic.
      • With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms.
      Read full review

      Screenshots

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