What users are saying about
45 Ratings
72 Ratings
45 Ratings
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Score 8.1 out of 100
72 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Email & Online Marketing

    Autoklose

    Feature Set Not Supported
    N/A
    8.6

    GetResponse

    86%
    GetResponse ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    8.6
    86%
    20 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.9
    79%
    16 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    8.9
    89%
    15 Ratings

    Landing pages

    N/A
    0 Ratings
    8.4
    84%
    15 Ratings

    A/B testing

    N/A
    0 Ratings
    9.1
    91%
    18 Ratings

    Mobile optimization

    N/A
    0 Ratings
    8.3
    83%
    21 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.9
    89%
    41 Ratings

    List management

    N/A
    0 Ratings
    9.3
    93%
    20 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.2
    82%
    17 Ratings

    Reporting & Analytics

    Autoklose

    Feature Set Not Supported
    N/A
    8.2

    GetResponse

    82%
    GetResponse ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.6
    86%
    21 Ratings

    Standard reports

    N/A
    0 Ratings
    8.6
    86%
    20 Ratings

    Custom reports

    N/A
    0 Ratings
    7.4
    74%
    15 Ratings

    Attribute Ratings

    • Autoklose is rated higher in 1 area: Likelihood to Renew
    • GetResponse is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Autoklose

    81%
    34 Ratings
    8.5

    GetResponse

    85%
    23 Ratings

    Likelihood to Renew

    9.1

    Autoklose

    91%
    2 Ratings
    9.0

    GetResponse

    90%
    2 Ratings

    Usability

    8.7

    Autoklose

    87%
    31 Ratings

    GetResponse

    N/A
    0 Ratings

    Availability

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Performance

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Support Rating

    8.5

    Autoklose

    85%
    31 Ratings

    GetResponse

    N/A
    0 Ratings

    In-Person Training

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Online Training

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Implementation Rating

    9.1

    Autoklose

    91%
    2 Ratings

    GetResponse

    N/A
    0 Ratings

    Configurability

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Ease of integration

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Product Scalability

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    Autoklose

    91%
    1 Rating

    GetResponse

    N/A
    0 Ratings

    Likelihood to Recommend

    VanillaSoft

    If someone only runs a campaign using email and telephone communication, Autoklose is perfect, and I highly recommend it. If someone uses a more diverse set of tools and wants a more complex type of sequence, Autoklose does not allow their users to program communication tools that some other tools and software allow.
    Read full review

    GetResponse

    GetResponse is perfect for small to medium businesses. For a large business, it certainly could be used in some areas. One example would be for clients that are looking to get started with email marketing. I would not expect it to run a business as Salesforce or Keep. However, GetResponse is robust enough and has a solid suite of tools that would serve a medium or small business quite well. And of course, if a company is just looking for an email marketing solution GetResponse would be ideal. And to go even further, depending on the level of service you use, GetResponse has the potential to do things you might have been using separate tools for. Building funnels, the ability to host webinars, building landing pages. It's all there and it is priced very well.
    Read full review

    Pros

    VanillaSoft

    • It is helping in editing, managing, and send[ing] out large marketing campaigns.
    • It is easy to handle multiple emails in appropriate sequence.
    • Our company [has been] using this for a very long time. It is one of the perfect email solutions we found for our organization.
    • I have been very much impressed by their support staff.
    Read full review

    GetResponse

    • Email creation—A simple interface and a variety of tools make it easy to create very attractive emails quickly.
    • List building—GetResponse is ideal for setting-up and using any number of segmented lists/
    • Forms and landing pages—These tools are also fairly strong, however, GetResponse (ironically) does not provide responsive forms for mobile, which I would think would be an urgent problem. They have so far not addressed it.
    • Customer support—Customer support via chat and email is strong. It's disappointing the company has pulled the plug on live phone-in support.
    Read full review

    Cons

    VanillaSoft

    • AutoKlose uses your own email, (e.g. Microsoft Outlook), so it runs the risk of exceeding the Microsoft Message Rate Limit, which can be problematic for your Outlook account.
    • Additional throttling limits for the SMTP Authentication protocol are:
    • 30 messages per minute
    • Recipient rate limit of 10,000 recipients per day.
    • Exceeding these limits will cause the following issues:
    • Exceeding the per minute limit causes email delivery delays, any excess in message submission will be throttled and successively carried over to the following minutes.
    • Exceeding the per day limit causes the following error message:
    • 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException.
    Read full review

    GetResponse

    • The email editor is kind of a nightmare. Elements don't move or behave how you'd expect, the font choices are limited and pretty lame, adding new elements is difficult or often impossible... the whole thing feels 5+ years outdated. Buggy, slow, and extremely limited in functionality.
    • The entire UI feels similarly outdated and slow--just seems like GetResponse hasn't kept up with the curve of the market in terms of performance or aesthetics.
    Read full review

    Pricing Details

    Autoklose

    Starting Price

    Editions & Modules

    Autoklose editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      GetResponse

      Starting Price

      $19 per month

      Editions & Modules

      GetResponse editions and modules pricing
      EditionModules
      FREE01
      BASIC192
      PLUS593
      PROFESSIONAL1194
      MAX and MAX²Custom (contact us)5

      Footnotes

      1. per month Up to 500 contacts
      2. per month Up to 1,000 contacts
      3. per month Up to 1,000 contacts
      4. per month Up to 1,000 contacts
      5. per year

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      VanillaSoft

      We love it and it works
      Read full review

      GetResponse

      As I mentioned before. I believe that the platform is easy to use. Simple and easy process from start to finish. Email efficient and get to the client quickly. Catch errors that would prevent getting to where i need it to go. Overall great experience and would renew without question
      Read full review

      Usability

      VanillaSoft

      Whether it's setting up integrations, creating email campaigns, managing conversations with prospects, Autoklose is a well-designed tool that provides clarity along the way for users to find their bearings, and understand what to do. The help documentation is excellent, the support is great, but the tool is built in a way that simply makes sense when you're using it.
      Read full review

      GetResponse

      No answers on this topic

      Reliability and Availability

      VanillaSoft

      We have really had no issues.
      Read full review

      GetResponse

      No answers on this topic

      Performance

      VanillaSoft

      Always loads fast.
      Read full review

      GetResponse

      No answers on this topic

      Support Rating

      VanillaSoft

      Our Autoklose rep is amazing! Jelena has always gotten back to us within 24 hours, despite living on a different continent. She is completely proficient with the tool and is usually able to answer our questions with a brief email or short virtual meeting.
      Read full review

      GetResponse

      No answers on this topic

      In-Person Training

      VanillaSoft

      Jelena is amazing! Very knowledgable. Great instructor.
      Read full review

      GetResponse

      No answers on this topic

      Online Training

      VanillaSoft

      Jelena is fantastic. She always responds to emails immediately.
      Read full review

      GetResponse

      No answers on this topic

      Implementation Rating

      VanillaSoft

      It is extremely easy to implement and start using right away
      Read full review

      GetResponse

      No answers on this topic

      Alternatives Considered

      VanillaSoft

      I think that I have already said it, Autoklose has much better support and is really quick to set up and use compared with any of the other systems that I have used over the years.
      Read full review

      GetResponse

      Not the top of the heap and certainly far from the bottom. GR is arguably one of the best solutions for Home based or small shops. It is out of the box whereas some of the others are not as complete or more difficult to unpack. It lacks some features but over-delivers on others.
      Read full review

      Scalability

      VanillaSoft

      It's expensive to have a single seat for each salesperson, so the alias feature will be the perfect addition to this product.
      Read full review

      GetResponse

      No answers on this topic

      Return on Investment

      VanillaSoft

      • I feel the increased prospect engagement and business opportunities created supported the cost. In my industry 1 customer can support positive ROI.
      • I saw an overall increase in mass emailing effectiveness and we were able to automate majority of our campaigns which increased productivity for marketing & sales.
      Read full review

      GetResponse

      • Only negative. They cleaned our entire contact list.
      • We had to start over with Get Response. Now that they have forcefully freed us, we'll be redownloading our actual customer and prospect list from our CRM.
      • They will not refund us. We paid for a year and they gave us 5 months. So we are also out $5,000.
      Read full review

      Screenshots

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