What users are saying about
7 Ratings
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Score 8.8 out of 100
2 Ratings
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Score 7 out of 100

Likelihood to Recommend

Autoklose

Autoklose is hands-down the best email marketing campaign manager I have ever seen or used. I also highly recommend it for list-building if you do not have clean and robust data for your target audience.
Dianna Geairn | TrustRadius Reviewer

Higher Logic Communications

Higher Logic is great for email marketing as long as you don't require much customer service or super-precise analytics data. It's easy to use, intuitive, integrates with other platforms, and provides a broad range of analytics and reporting data. But like I said, just be wary that sometimes the analytics are inconsistent. Luckily, we mostly use it to compare mailings and their subject lines and the various stories within our weekly e-newsletters, so we just need more of a broad overview of the data. If you need very specific data that is 100% accurate, then this might not be the platform for you. Also, if you're someone who likes superior customer service, you probably want to avoid this as well. But if you need an easy-to-use platform that will get the job done, then go ahead and give this a try.
Jenna Carpentier | TrustRadius Reviewer

Pros

Autoklose

  • Ease of use.
  • Multiple emails in a sequence, with A/B options as well.
  • Data Tracking and Analytics are on point.
  • Easy to share exports and report data with other stakeholders.
  • Great integration with my CRM.
Ryan Christian | TrustRadius Reviewer

Higher Logic Communications

  • Very thorough: Higher Logic works precisely as advertised and can do many things to provide insight into your membership.
  • Data-driven: Higher Logic gives you a ton of insight into how customers interact with your messages. This is extremely beneficial information if you know how to interpret it.
  • Price: Higher Logic is priced fairly for the features you get.
Brandon Wells, MPA | TrustRadius Reviewer

Cons

Autoklose

  • If you're a real beginner then maybe having multiple campaigns running can be a little difficult to manage or understand the flow of the data. But their customer service has been incredible when I have questions.
Billy Mitchell | TrustRadius Reviewer

Higher Logic Communications

  • Customer Service: Maybe we're just unlucky, but we've had very sub-par customer service when dealing with Higher Logic. They've been hard to get in touch with, difficult to schedule meetings with, and when we finally did have a meeting with a representative, she seemed very disgusted to have to be talking with us--and then rushed us off of the call because she had another call immediately afterward (we understand things like this happen, but it was just even more discouraging after an already poor experience).
  • Down Time: The platform seems to be down more often than I'd like it to be. They often have scheduled downtime for system maintenance at off-hours, and this is totally fine. But somewhat often, it seems to be down in the middle of the day when I try to login to create or schedule an email. And it takes a little while (sometimes even several hours) for it to come back up. This is very disappointing when you're trying to get something done (especially when it's time-sensitive) and have to wait around to do it because the system is down.
  • Inconsistent Data: When the analytics and data are correct, it's great! But we've noticed this isn't always the case. There are several different places on the platform that report data, and sometimes they don't match up. Or the percentage data and the raw data numbers don't equal each other and are totally different, so clearly, at least one is incorrect, but how do we know which one it is? Additionally, the numbers on the heatmap are sometimes way different than the numbers in the general data report. We brought this to their attention and they said they were aware of the problem but we're working on other more important things at the moment and would maybe get around to fixing it later (this goes back to the previously mentioned poor customer service). As of a few weeks ago, I thought it was indeed finally fixed, but then again last week we noticed it was back to being inconsistent.
Jenna Carpentier | TrustRadius Reviewer

Likelihood to Renew

Autoklose

Autoklose 9.1
Based on 1 answer
We love it and it works
Dianna Geairn | TrustRadius Reviewer

Higher Logic Communications

No score
No answers yet
No answers on this topic

Usability

Autoklose

Autoklose 8.8
Based on 3 answers
We have been able to get six sales reps up to speed in just a few weeks. The adoption rate is going up daily and after getting more campaigns going all around the company, there is a buzz about what Autoklose can do and how else we can use the tool.
Ryan Christian | TrustRadius Reviewer

Higher Logic Communications

No score
No answers yet
No answers on this topic

Support Rating

Autoklose

Autoklose 9.1
Based on 3 answers
I often get return calls within an hour from Autoklose. They are also very quick to respond to emails. They are willing to dive in and help on any issue
Neal Benedict | TrustRadius Reviewer

Higher Logic Communications

Higher Logic Communications 2.0
Based on 2 answers
Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
Jenna Carpentier | TrustRadius Reviewer

Implementation Rating

Autoklose

Autoklose 9.1
Based on 1 answer
It is extremely easy to implement and start using right away
Dianna Geairn | TrustRadius Reviewer

Higher Logic Communications

No score
No answers yet
No answers on this topic

Alternatives Considered

Autoklose

The ones I have used in the past were parts or pieces of the flow. Something goes wrong it's back and worth, this has to talk to that, I don't have the patience or the time. Now I can use one tool for a greater part of the client life cycle from lead to partner.
Tibor Shanto | TrustRadius Reviewer

Higher Logic Communications

Higher Logic seems to be a little more powerful of a tool in my opinion, however, MailChimp has a User Interface that is much better. Ease of use definitely goes to them.
Brandon Wells, MPA | TrustRadius Reviewer

Return on Investment

Autoklose

  • It has helped me gain a few hours a week back by automating my processes.
  • It has helped me refine my messaging.
  • It has been useful in experimenting with various sequences.
Neal Benedict | TrustRadius Reviewer

Higher Logic Communications

  • Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us.
  • Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly.
  • Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money!
Brandon Wells, MPA | TrustRadius Reviewer

Screenshots

Pricing Details

Autoklose

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Higher Logic Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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