What users are saying about
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45 Ratings

Autoklose

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45 Ratings
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Score 8.2 out of 100
32 Ratings
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Score 7.1 out of 100

Attribute Ratings

  • Autoklose is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Higher Logic Thrive is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

8.1

Autoklose

81%
34 Ratings
7.4

Higher Logic Thrive

74%
17 Ratings

Likelihood to Renew

9.1

Autoklose

91%
2 Ratings
10.0

Higher Logic Thrive

100%
1 Rating

Usability

8.7

Autoklose

87%
31 Ratings
7.0

Higher Logic Thrive

70%
2 Ratings

Availability

9.1

Autoklose

91%
1 Rating

Higher Logic Thrive

N/A
0 Ratings

Performance

9.1

Autoklose

91%
1 Rating

Higher Logic Thrive

N/A
0 Ratings

Support Rating

8.5

Autoklose

85%
31 Ratings
9.3

Higher Logic Thrive

93%
3 Ratings

In-Person Training

9.1

Autoklose

91%
1 Rating

Higher Logic Thrive

N/A
0 Ratings

Online Training

9.1

Autoklose

91%
1 Rating

Higher Logic Thrive

N/A
0 Ratings

Implementation Rating

9.1

Autoklose

91%
2 Ratings

Higher Logic Thrive

N/A
0 Ratings

Product Scalability

9.1

Autoklose

91%
1 Rating

Higher Logic Thrive

N/A
0 Ratings

Likelihood to Recommend

Autoklose

If someone only runs a campaign using email and telephone communication, Autoklose is perfect, and I highly recommend it. If someone uses a more diverse set of tools and wants a more complex type of sequence, Autoklose does not allow their users to program communication tools that some other tools and software allow.
Jonathan Miri | TrustRadius Reviewer

Higher Logic Thrive

Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
Victoria Holmen | TrustRadius Reviewer

Pros

Autoklose

  • It is helping in editing, managing, and send[ing] out large marketing campaigns.
  • It is easy to handle multiple emails in appropriate sequence.
  • Our company [has been] using this for a very long time. It is one of the perfect email solutions we found for our organization.
  • I have been very much impressed by their support staff.
Ryan Dury | TrustRadius Reviewer

Higher Logic Thrive

  • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
  • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
  • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
Theresa Grier | TrustRadius Reviewer

Cons

Autoklose

  • AutoKlose uses your own email, (e.g. Microsoft Outlook), so it runs the risk of exceeding the Microsoft Message Rate Limit, which can be problematic for your Outlook account.
  • Additional throttling limits for the SMTP Authentication protocol are:
  • 30 messages per minute
  • Recipient rate limit of 10,000 recipients per day.
  • Exceeding these limits will cause the following issues:
  • Exceeding the per minute limit causes email delivery delays, any excess in message submission will be throttled and successively carried over to the following minutes.
  • Exceeding the per day limit causes the following error message:
  • 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException.
Dorothy Joseph | TrustRadius Reviewer

Higher Logic Thrive

  • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
Michelle Bovee Martin | TrustRadius Reviewer

Pricing Details

Autoklose

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

Higher Logic Thrive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Likelihood to Renew

Autoklose

Autoklose 9.1
Based on 2 answers
We love it and it works
Dianna Geairn | TrustRadius Reviewer

Higher Logic Thrive

Higher Logic Thrive 10.0
Based on 1 answer
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
Anonymous | TrustRadius Reviewer

Usability

Autoklose

Autoklose 8.7
Based on 31 answers
Whether it's setting up integrations, creating email campaigns, managing conversations with prospects, Autoklose is a well-designed tool that provides clarity along the way for users to find their bearings, and understand what to do. The help documentation is excellent, the support is great, but the tool is built in a way that simply makes sense when you're using it.
Anonymous | TrustRadius Reviewer

Higher Logic Thrive

Higher Logic Thrive 7.0
Based on 2 answers
The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Autoklose

Autoklose 9.1
Based on 1 answer
We have really had no issues.
Anonymous | TrustRadius Reviewer

Higher Logic Thrive

No score
No answers yet
No answers on this topic

Performance

Autoklose

Autoklose 9.1
Based on 1 answer
Always loads fast.
Anonymous | TrustRadius Reviewer

Higher Logic Thrive

No score
No answers yet
No answers on this topic

Support Rating

Autoklose

Autoklose 8.5
Based on 31 answers
Our Autoklose rep is amazing! Jelena has always gotten back to us within 24 hours, despite living on a different continent. She is completely proficient with the tool and is usually able to answer our questions with a brief email or short virtual meeting.
Anonymous | TrustRadius Reviewer

Higher Logic Thrive

Higher Logic Thrive 9.3
Based on 3 answers
Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
Jenna Carpentier | TrustRadius Reviewer

In-Person Training

Autoklose

Autoklose 9.1
Based on 1 answer
Jelena is amazing! Very knowledgable. Great instructor.
Anonymous | TrustRadius Reviewer

Higher Logic Thrive

No score
No answers yet
No answers on this topic

Online Training

Autoklose

Autoklose 9.1
Based on 1 answer
Jelena is fantastic. She always responds to emails immediately.
Anonymous | TrustRadius Reviewer

Higher Logic Thrive

No score
No answers yet
No answers on this topic

Implementation Rating

Autoklose

Autoklose 9.1
Based on 2 answers
It is extremely easy to implement and start using right away
Dianna Geairn | TrustRadius Reviewer

Higher Logic Thrive

No score
No answers yet
No answers on this topic

Alternatives Considered

Autoklose

I think that I have already said it, Autoklose has much better support and is really quick to set up and use compared with any of the other systems that I have used over the years.
Thomas Olesen | TrustRadius Reviewer

Higher Logic Thrive

We are just in the early stages of looking into HubSpot Service Hub to determine if it will be a viable replacement for Higher Logic Community. We have other uses for the ServiceHub so there is an appeal to have it be a "one stop shop" for us. The big question however is how it will stack up to Higher Logic for the online communities. Candidly, while Higher Logic may be tough to beat in this area, it is something we will be looking closely at in the next 12 months.
Daniel McHugh | TrustRadius Reviewer

Scalability

Autoklose

Autoklose 9.1
Based on 1 answer
It's expensive to have a single seat for each salesperson, so the alias feature will be the perfect addition to this product.
Anonymous | TrustRadius Reviewer

Higher Logic Thrive

No score
No answers yet
No answers on this topic

Return on Investment

Autoklose

  • I feel the increased prospect engagement and business opportunities created supported the cost. In my industry 1 customer can support positive ROI.
  • I saw an overall increase in mass emailing effectiveness and we were able to automate majority of our campaigns which increased productivity for marketing & sales.
Anonymous | TrustRadius Reviewer

Higher Logic Thrive

  • Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us.
  • Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly.
  • Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money!
Brandon Wells, MPA | TrustRadius Reviewer

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