What users are saying about
45 Ratings
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Top Rated
657 Ratings
45 Ratings
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Score 8.1 out of 100

SharpSpring from Constant Contact

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Top Rated
657 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Email & Online Marketing

    Autoklose

    Feature Set Not Supported
    N/A
    7.4

    SharpSpring from Constant Contact

    74%
    SharpSpring from Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.7
    77%
    465 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.3
    73%
    449 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    6.9
    69%
    430 Ratings

    Landing pages

    N/A
    0 Ratings
    6.4
    64%
    437 Ratings

    A/B testing

    N/A
    0 Ratings
    7.9
    79%
    392 Ratings

    Mobile optimization

    N/A
    0 Ratings
    3.7
    37%
    423 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.6
    86%
    812 Ratings

    List management

    N/A
    0 Ratings
    9.0
    90%
    496 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.1
    91%
    470 Ratings

    Lead Management

    Autoklose

    Feature Set Not Supported
    N/A
    8.8

    SharpSpring from Constant Contact

    88%
    SharpSpring from Constant Contact ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    9.3
    93%
    481 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.4
    84%
    488 Ratings

    Data quality management

    N/A
    0 Ratings
    8.7
    87%
    464 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.0
    90%
    460 Ratings

    Campaign Management

    Autoklose

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.4
    84%
    335 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.7
    87%
    317 Ratings

    Social Media Marketing

    Autoklose

    Feature Set Not Supported
    N/A
    6.8

    SharpSpring from Constant Contact

    68%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    6.7
    67%
    313 Ratings

    Social profile integration

    N/A
    0 Ratings
    6.9
    69%
    359 Ratings

    Reporting & Analytics

    Autoklose

    Feature Set Not Supported
    N/A
    8.5

    SharpSpring from Constant Contact

    85%
    SharpSpring from Constant Contact ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.1
    81%
    483 Ratings

    Standard reports

    N/A
    0 Ratings
    8.8
    88%
    484 Ratings

    Custom reports

    N/A
    0 Ratings
    8.5
    85%
    445 Ratings

    Platform & Infrastructure

    Autoklose

    Feature Set Not Supported
    N/A
    8.0

    SharpSpring from Constant Contact

    80%
    SharpSpring from Constant Contact ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    8.3
    83%
    362 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.3
    83%
    400 Ratings

    Customizability

    N/A
    0 Ratings
    8.1
    81%
    438 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.0
    80%
    216 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.9
    79%
    98 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    7.6
    76%
    91 Ratings

    Attribute Ratings

    • Autoklose is rated higher in 12 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Configurability, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale
    • SharpSpring from Constant Contact is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Autoklose

    81%
    34 Ratings
    9.1

    SharpSpring from Constant Contact

    91%
    520 Ratings

    Likelihood to Renew

    9.1

    Autoklose

    91%
    2 Ratings
    7.7

    SharpSpring from Constant Contact

    77%
    32 Ratings

    Usability

    8.7

    Autoklose

    87%
    31 Ratings
    8.0

    SharpSpring from Constant Contact

    80%
    70 Ratings

    Availability

    9.1

    Autoklose

    91%
    1 Rating
    7.3

    SharpSpring from Constant Contact

    73%
    3 Ratings

    Performance

    9.1

    Autoklose

    91%
    1 Rating
    3.8

    SharpSpring from Constant Contact

    38%
    3 Ratings

    Support Rating

    8.5

    Autoklose

    85%
    31 Ratings
    8.4

    SharpSpring from Constant Contact

    84%
    80 Ratings

    In-Person Training

    9.1

    Autoklose

    91%
    1 Rating

    SharpSpring from Constant Contact

    N/A
    0 Ratings

    Online Training

    9.1

    Autoklose

    91%
    1 Rating
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Implementation Rating

    9.1

    Autoklose

    91%
    2 Ratings
    7.8

    SharpSpring from Constant Contact

    78%
    15 Ratings

    Configurability

    9.1

    Autoklose

    91%
    1 Rating
    4.5

    SharpSpring from Constant Contact

    45%
    1 Rating

    Ease of integration

    9.1

    Autoklose

    91%
    1 Rating
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Product Scalability

    9.1

    Autoklose

    91%
    1 Rating
    3.0

    SharpSpring from Constant Contact

    30%
    2 Ratings

    Vendor post-sale

    9.1

    Autoklose

    91%
    1 Rating
    8.2

    SharpSpring from Constant Contact

    82%
    1 Rating

    Vendor pre-sale

    9.1

    Autoklose

    91%
    1 Rating
    1.0

    SharpSpring from Constant Contact

    10%
    1 Rating

    Likelihood to Recommend

    VanillaSoft

    If someone only runs a campaign using email and telephone communication, Autoklose is perfect, and I highly recommend it. If someone uses a more diverse set of tools and wants a more complex type of sequence, Autoklose does not allow their users to program communication tools that some other tools and software allow.
    Read full review

    Constant Contact

    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Read full review

    Pros

    VanillaSoft

    • It is helping in editing, managing, and send[ing] out large marketing campaigns.
    • It is easy to handle multiple emails in appropriate sequence.
    • Our company [has been] using this for a very long time. It is one of the perfect email solutions we found for our organization.
    • I have been very much impressed by their support staff.
    Read full review

    Constant Contact

    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review

    Cons

    VanillaSoft

    • AutoKlose uses your own email, (e.g. Microsoft Outlook), so it runs the risk of exceeding the Microsoft Message Rate Limit, which can be problematic for your Outlook account.
    • Additional throttling limits for the SMTP Authentication protocol are:
    • 30 messages per minute
    • Recipient rate limit of 10,000 recipients per day.
    • Exceeding these limits will cause the following issues:
    • Exceeding the per minute limit causes email delivery delays, any excess in message submission will be throttled and successively carried over to the following minutes.
    • Exceeding the per day limit causes the following error message:
    • 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException.
    Read full review

    Constant Contact

    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Read full review

    Pricing Details

    Autoklose

    Starting Price

    Editions & Modules

    Autoklose editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      SharpSpring from Constant Contact

      Starting Price

      $399 per month

      Editions & Modules

      SharpSpring from Constant Contact editions and modules pricing
      EditionModules
      1,000 Contacts$3991
      2,500 Contacts$4992
      5,000 Contacts$6993
      10,000 Contacts$8994
      20,000 Contacts$1,2995

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      VanillaSoft

      We love it and it works
      Read full review

      Constant Contact

      We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
      Read full review

      Usability

      VanillaSoft

      Whether it's setting up integrations, creating email campaigns, managing conversations with prospects, Autoklose is a well-designed tool that provides clarity along the way for users to find their bearings, and understand what to do. The help documentation is excellent, the support is great, but the tool is built in a way that simply makes sense when you're using it.
      Read full review

      Constant Contact

      This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
      Read full review

      Reliability and Availability

      VanillaSoft

      We have really had no issues.
      Read full review

      Constant Contact

      No answers on this topic

      Performance

      VanillaSoft

      Always loads fast.
      Read full review

      Constant Contact

      No answers on this topic

      Support Rating

      VanillaSoft

      Our Autoklose rep is amazing! Jelena has always gotten back to us within 24 hours, despite living on a different continent. She is completely proficient with the tool and is usually able to answer our questions with a brief email or short virtual meeting.
      Read full review

      Constant Contact

      The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
      Read full review

      In-Person Training

      VanillaSoft

      Jelena is amazing! Very knowledgable. Great instructor.
      Read full review

      Constant Contact

      No answers on this topic

      Online Training

      VanillaSoft

      Jelena is fantastic. She always responds to emails immediately.
      Read full review

      Constant Contact

      No answers on this topic

      Implementation Rating

      VanillaSoft

      It is extremely easy to implement and start using right away
      Read full review

      Constant Contact

      Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
      Read full review

      Alternatives Considered

      VanillaSoft

      I think that I have already said it, Autoklose has much better support and is really quick to set up and use compared with any of the other systems that I have used over the years.
      Read full review

      Constant Contact

      We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
      Read full review

      Scalability

      VanillaSoft

      It's expensive to have a single seat for each salesperson, so the alias feature will be the perfect addition to this product.
      Read full review

      Constant Contact

      No answers on this topic

      Return on Investment

      VanillaSoft

      • I feel the increased prospect engagement and business opportunities created supported the cost. In my industry 1 customer can support positive ROI.
      • I saw an overall increase in mass emailing effectiveness and we were able to automate majority of our campaigns which increased productivity for marketing & sales.
      Read full review

      Constant Contact

      • Streamlined Processes - sales and marketing are now all in the same place.
      • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
      • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
      • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
      • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
      Read full review

      Screenshots

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