What users are saying about
Top Rated
191 Ratings
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Based on 191 reviews and ratings
Celonis
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Top Rated
151 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 151 reviews and ratings
Attribute Ratings
- Automation Anywhere is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
- Celonis is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
Likelihood to Recommend

8.6
Automation Anywhere
86%
47 Ratings
9.1
Celonis
91%
135 Ratings
Likelihood to Renew

9.7
Automation Anywhere
97%
2 Ratings
8.3
Celonis
83%
6 Ratings
Usability

8.0
Automation Anywhere
80%
4 Ratings
6.4
Celonis
64%
3 Ratings
Availability

8.0
Automation Anywhere
80%
2 Ratings
Celonis
N/A
0 Ratings
Performance

9.0
Automation Anywhere
90%
2 Ratings
Celonis
N/A
0 Ratings
Support Rating

9.4
Automation Anywhere
94%
15 Ratings
6.4
Celonis
64%
3 Ratings
Online Training

8.0
Automation Anywhere
80%
1 Rating
Celonis
N/A
0 Ratings
Implementation Rating

8.0
Automation Anywhere
80%
2 Ratings
9.1
Celonis
91%
1 Rating
Product Scalability

9.0
Automation Anywhere
90%
1 Rating
Celonis
N/A
0 Ratings
Likelihood to Recommend
Automation Anywhere
Automation anywhere is well suited in most rule-based processes. It can manage high-volume transactions with accuracy and scale up quickly. It is very flexible in terms of integration and implementation. The bots can be scheduled, monitored and performance can be reported on a regular basis. It works well with most enterprise solutions.
Transformation Program Manager
NovartisAccounting, 10,001+ employees
Celonis
Celonis is ideal for the recruitment process, which involves individuals applying, interviewing, being offered, and accepting positions. Celonis also allows the HR department to manage the data from the recruitment process, allowing them to track the speed of the process and understand why candidates drop out. Celonis examines the efficacy of HR systems, how they respond to employee requests, and who is in charge of specific activities.
Founder
ArunsystemsInformation Technology and Services, 51-200 employees
Pros
Automation Anywhere
- Now I easily generate the invoices and quotation generation is an easy task now. Previously it was very time consuming as we have to drag the data from the excel sheets.
- I will praise its integration with other software that has facilitated us to make amendments in the data across those platforms.
- Its interface is very easy and user friendly.
Senior Software Engineering Consultant
ReaktorInformation Technology & Services, 501-1000 employees
Celonis
- The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
- The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
- The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
- OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
- Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
- Dashboard views of specific KPIs help us build and export management reports with ease
Order to Cash Key User
MarsLogistics & Supply Chain, 10,001+ employees
Cons
Automation Anywhere
- Automation Anywhere doesn't come with easy installation, We need to install Java, IDEs and Databases in an orderly fashion which we are not able to do.
- Automation Anywhere has no workflow design which is not making us to understand the process.
- Automation Anywhere has no fit to size object cloning.
Senior Executive
ProdaptComputer Software, 1001-5000 employees
Celonis
- Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
- Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
- Client Centricity (They are working on that with their new structure of Consultants, though)
Team Lead RPA & Process Mining
Deutsche Post DHL GroupLogistics & Supply Chain, 10,001+ employees
Pricing Details
Automation Anywhere
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Automation Anywhere Editions & Modules
Edition
Cloud-Only Starter Pack | $7501 |
---|---|
Advanced Pack (Cloud or On-Premises) | Contact for quote |
- per month
- none
Additional Pricing Details
—Celonis
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Celonis Editions & Modules
—
Additional Pricing Details
Snap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.Likelihood to Renew
Automation Anywhere
Automation Anywhere 9.7
Based on 2 answers
To continue enjoying the benefits of our productivity improvements and efficiency focus.
Practice Manager - RPA, Chatbots, IoT, AI & Blockchain
Miracle Software Systems, IncInformation Technology and Services, 1001-5000 employees
Celonis
Celonis 8.3
Based on 6 answers
We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
Manager of Business System and Project Management
Sysmex America, Inc.Hospital & Health Care, 1001-5000 employees
Usability
Automation Anywhere
Automation Anywhere 8.0
Based on 4 answers
On more complex use cases, Automation Anywhere requires technical background like knowledge on network protocols and database language on task creation, and even people with technical background might have some trouble in the beginning because of the product particularities on how variable manipulation works, or how to get the object cloning (a more resilient screen manipulation command) to work as intended.The scheduling of tasks on the Control Room and the autologin feature isn't intuitive as they should, so much of this works requires documentation analysis to get it done on the first time.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 51-200 employeesCelonis
Celonis 6.4
Based on 3 answers
It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.

Verified User
Program Manager in Corporate
Aviation & Aerospace Company, 5001-10,000 employeesSupport Rating
Automation Anywhere
Automation Anywhere 9.4
Based on 15 answers
Automation Anywhere is a great tool for a low cost, fairly easily scalable, and quickly learned. The company is growing by leaps and bounds and continually pushing the automation boundaries. The problem with fast expansion is that sometimes you can grow more quickly than you can appropriately support your products. While Automation Anywhere has an excellent support structure in place, every company and situation is different, and they often struggle with why problems arise in the system and how to fix them.

Verified User
Supervisor in Finance and Accounting
Electrical/Electronic Manufacturing Company, 5001-10,000 employeesCelonis
Celonis 6.4
Based on 3 answers
We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
Manager of Business System and Project Management
Sysmex America, Inc.Hospital & Health Care, 1001-5000 employees
Online Training
Automation Anywhere
Automation Anywhere 8.0
Based on 1 answer
Perfect training from the online academy the software offers it for free
Practice Manager - RPA, Chatbots, IoT, AI & Blockchain
Miracle Software Systems, IncInformation Technology and Services, 1001-5000 employees
Celonis
No score
No answers yet
No answers on this topic
Implementation Rating
Automation Anywhere
Automation Anywhere 8.0
Based on 2 answers
Nothing in particular
Practice Manager - RPA, Chatbots, IoT, AI & Blockchain
Miracle Software Systems, IncInformation Technology and Services, 1001-5000 employees
Celonis
Celonis 9.1
Based on 1 answer
Celonis has a lot of tools to support the implementation.

Verified User
C-Level Executive in Information Technology
Electrical & Electronic Manufacturing Company, 10,001+ employeesAlternatives Considered
Automation Anywhere
In terms of costing, Uipath is more cost effective. Uipath doesn't support Unicode based websites but Automation Anywhere can help on this front. The user interface of Uipath is more user-friendly and attractive over Automation Anywhere. AA has a stronger network of resellers as compared to Uipath so you may be getting pushed for it and it's advisable to make decisions based on your own specific requirements.

Verified User
Consultant in Engineering
Information Technology and Services Company, 5001-10,000 employeesCelonis
The key difference for me as the user and as an analyst is the ease with which Celonis allowed me to shape the analysis myself. Other tools rely on what an analyst created in hopes that it will serve the purpose to everybody. So many times, however, I find myself stuck, wishing to apply a different angle to my analysis but needing to request IT enhancement, which takes time. Celonis gives me the extra flexibility which I have not yet experienced anywhere else.

Verified User
Supervisor in Customer Service
Oil & Energy Company, 10,001+ employeesScalability
Automation Anywhere
Automation Anywhere 9.0
Based on 1 answer
Highly reliable once you start experiencing the results. It helps you to have a clear cut results with better productivity numbers and financial savings
Practice Manager - RPA, Chatbots, IoT, AI & Blockchain
Miracle Software Systems, IncInformation Technology and Services, 1001-5000 employees
Celonis
No score
No answers yet
No answers on this topic
Return on Investment
Automation Anywhere
- Our overall business has saved numerous hours of work where individuals were freed up to perform higher level thinking tasks.
- Following a necessary reduction in workforce that was not driven by RPA, we were able to automate processes that kept the remaining workload from overwhelming the remaining workforce.
- The use of robotics process automation has inspired many workers to come up with different approaches to problems including both automation and analytics.
Data Scientist
SprintTelecommunications, 10,001+ employees
Celonis
- I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
- I have seen Celonis take days off of processing times in purchasing processes.
- I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employees