automotiveMasterMind Market EyeQ vs. IDMS by DealerSocket

Mastermind is one of the best sales platforms that we know of; this program is capable of expressing everything there is to know in a negotiation to acquire a car, this program gives security and credibility to any dealership due to the gratifying commercial storms that are generated I consistently recommend Mastermind, this program meets the goal of accelerating my sales.

Incentivized

The sales system (Black Bird) is amazing, but if you're looking for a service scheduling solution, keep moving, this is not helpful. Their support doesn't even know what their program can do, online scheduling for guests is AWFUL, and the list goes on and on. Our business didn't even keep it a year because it was that frustrating for our scheduling team, for guests booking online, and ESPECIALLY for our service advisers and service managers.

Incentivized

• Mastermind is that I have the power to control each of the details of the negotiation as well as the calling of each of the clients.
• All the sales that are generated by this means are thanks to good communication and integration with all the promising clients for future negotiation, and with this platform, these sales are increasing each time.

Incentivized

• They are the orginal auto CRM with a full suite
• Great Mobile App
• Great integrations

Incentivized

• In general, this type of program has a free trial or version so that each new user can view in detail all the functions and tools that the software offers. Unfortunately, this platform does not have any limited free trial.
• It is not such an easy program to understand; at first, it was a bit difficult for us to understand the proper use of each of the functions of this program.

Incentivized

• The service scheduler is mediocre at best. It offers very little control over what's coming in and is extremely clunky.
• Adding a new user is a terrible experience for service. They need to be added to the BlackBird side, then to the scheduler as an adviser, then given permissions as a user, then given override permissions. It's way too complicated.
• Their support team knew less about their scheduler than I did. I was almost training them within a week.

Incentivized

We were using CDK CRM for the sales side of things, which was greatly outdated and DealerSocket absolutely blew it out of the water. However, we were using Xtime for service prior to the switch and after just 10 months, we are back to our original system. We wanted to integrate both sales and service within the same system, which is why we went with DealerSocket, but it's not worth all the trouble it brings.

Incentivized

• And before having the help of this program, it was difficult for us to have an impact in the market to increase the constant flow of potential clients; when we decided to bet on Mastermind, a noticeable change was evident.
• We have been fortunate to listen and talk to our most frequent clients, and the good feedback and praise are many, this was achieved in large part with the help of this incredible sales platform.

Incentivized

• More deals closed
• No extra cost for marketing tools
• More sales calls made

Incentivized