30 Ratings
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Score 7.3 out of 100
6 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Autopilot

Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Michael Rastall, MBA | TrustRadius Reviewer

Cheetah Digital Customer Engagement Suite

I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
6.7
Cheetah Digital Customer Engagement Suite
WYSIWYG email editor
Autopilot
6.4
Cheetah Digital Customer Engagement Suite
Dynamic content
Autopilot
6.8
Cheetah Digital Customer Engagement Suite
Ability to test dynamic content
Autopilot
6.4
Cheetah Digital Customer Engagement Suite
A/B testing
Autopilot
6.8
Cheetah Digital Customer Engagement Suite
Mobile optimization
Autopilot
7.0
Cheetah Digital Customer Engagement Suite
Email deliverability reporting
Autopilot
6.2
Cheetah Digital Customer Engagement Suite
List management
Autopilot
7.0
Cheetah Digital Customer Engagement Suite
Triggered drip sequences
Autopilot
6.9
Cheetah Digital Customer Engagement Suite

Lead Management

Autopilot
6.5
Cheetah Digital Customer Engagement Suite
Lead nurturing
Autopilot
7.1
Cheetah Digital Customer Engagement Suite
Data quality management
Autopilot
6.2
Cheetah Digital Customer Engagement Suite
Automated sales alerts and tasks
Autopilot
6.2
Cheetah Digital Customer Engagement Suite

Campaign Management

Autopilot
7.1
Cheetah Digital Customer Engagement Suite
Event/webinar marketing
Autopilot
7.1
Cheetah Digital Customer Engagement Suite

Social Media Marketing

Autopilot
7.0
Cheetah Digital Customer Engagement Suite
Social profile integration
Autopilot
7.0
Cheetah Digital Customer Engagement Suite

Reporting & Analytics

Autopilot
6.6
Cheetah Digital Customer Engagement Suite
Dashboards
Autopilot
6.7
Cheetah Digital Customer Engagement Suite
Standard reports
Autopilot
6.6
Cheetah Digital Customer Engagement Suite

Platform & Infrastructure

Autopilot
6.2
Cheetah Digital Customer Engagement Suite
API
Autopilot
6.2
Cheetah Digital Customer Engagement Suite
Customizability
Autopilot
6.4
Cheetah Digital Customer Engagement Suite
Integration with Salesforce.com
Autopilot
6.0
Cheetah Digital Customer Engagement Suite

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Cheetah Digital Customer Engagement Suite

  • It offers social media tracking, which is a big competitive advantage against its rivals.
  • Email targeting options are better than MailChimp.
  • Good price.
Gabriela Band | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Cheetah Digital Customer Engagement Suite

  • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
  • Continue to improve the user interface to make all features more usable to their users.
Anonymous | TrustRadius Reviewer

Support Rating

Autopilot

No score
No answers yet
No answers on this topic

Cheetah Digital Customer Engagement Suite

Cheetah Digital Customer Engagement Suite 6.7
Based on 4 answers
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Gabriela Band | TrustRadius Reviewer

Alternatives Considered

Autopilot

How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
Anonymous | TrustRadius Reviewer

Cheetah Digital Customer Engagement Suite

They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
Anonymous | TrustRadius Reviewer

Return on Investment

Autopilot

  • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
Anonymous | TrustRadius Reviewer

Cheetah Digital Customer Engagement Suite

  • It has raised costs due to its price, reducing ROI.
  • However, we have gotten good results and great CPAs with them, improving margins.
  • It has allowed us to be faster on testing, improving ROI in the long term.
Gabriela Band | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Cheetah Digital Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Cheetah Digital Customer Engagement Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autopilot
6.8
Cheetah Digital Customer Engagement Suite
7.1

Support Rating

Autopilot
Cheetah Digital Customer Engagement Suite
6.7

Add comparison